Apple Ford White Bear Lake

Someone between Brendon and Kayleigh (sp? ) failed to have our appt in the system Friday, Sept 23. The appt for our truck bed and cover was made online in “your” system. Brendon kept telling m ) failed to have our appt in the system Friday, Sept 23. The appt for our truck bed and cover was made online in “your” system. Brendon kept telling me the email was “just gibberish”. Then when the truck was finally in the garage, Kayleigh (sp?) came over to tell me they need a whole day to put install the bed and cover. Then why did “your” system set us up for a 2:00 pm appt. We brought the truck in on Monday 9/26 at 7:30 am. They would have it done that day. When I called in the afternoon I was then told the truck will not be available until the next morning. I call Tues 9/37 am. Never heard anything called at 2:00. Never got a return call. Kayleigh (sp?) said she had the wrong number. Really. Unacceptable service by all. More

Getting in touch with someone in service is next to impossible. When I did speak with someone they never followed up or got me to correct person. All I wanted was a status on my vehicle. Took just abou impossible. When I did speak with someone they never followed up or got me to correct person. All I wanted was a status on my vehicle. Took just about an hour working through phone tree and finally getting some one in sales that flowed through. More

The team there was great & very helpful. We love our new Bronco. Thank you Mich & David 👍. We will definitely come back for our next vehicle. We love our new Bronco. Thank you Mich & David 👍. We will definitely come back for our next vehicle. More

In the 13 years I've been using Autonation's Quick Lane I've never had an issue until now. My oil cap was not put back on, my rear windshield wiper was left stuck in the wiper arm and the coolant level was I've never had an issue until now. My oil cap was not put back on, my rear windshield wiper was left stuck in the wiper arm and the coolant level was below minimum and not topped off. I returned to Autonation and these issues were taken care of quickly. I assume they had a new hire who definitely needs more training and/or supervision. I'm wondering what happened to the check list they've always used in the past. More

I was very impressed with the communication and service I received. Sean knows his stuff. Take good care of him. received. Sean knows his stuff. Take good care of him. More

Dropped car off for scheduled service appointment. Never looked at the car until 4 days later. Recommended replacement of "Swollen Lug Nuts", but could not provide manufacture specs prompting replacem Never looked at the car until 4 days later. Recommended replacement of "Swollen Lug Nuts", but could not provide manufacture specs prompting replacement...2017 Expedition. Said battery tested bad, but tested good at another service shop after we picked it up from them. Said the brakes needed to be replaced, but checked out fine from another shop. None of the recommended repairs were presented in writing when we pick the car up. Place is a joke and they have lost a 10 year customer who has purchased multiple new cars over the last decade. More

I went ahead my oil changed to buy 2020 Ford Fusion. They were nice and friendly They were nice and friendly More

I had a fantastic buying experience with AutoNation Ford White Bear Lake. Specifically with James Reid and Mitchell Gilbert. Both were professional, honest, very patient with my several questions and concer White Bear Lake. Specifically with James Reid and Mitchell Gilbert. Both were professional, honest, very patient with my several questions and concerns I had being an 'out of state' buyer. Highly recommend and will buy from them again!! Thank you A+++++ More

Unfortunately this dealership doesn’t honor the Ford Premium Plan. I’d avoid them if I could. Premium Plan. I’d avoid them if I could. More

very nice people, everything went great, we felt info was complete and the price was reasonable. dealer very nice. complete and the price was reasonable. dealer very nice. More