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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,309 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,309 reviews

September 16, 2022

I really like the service at auto nation ford. They could of been a little bit faster, but overall good More

by Keishathacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah
Sep 20, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2022

Ron went out of his way to help me. He provided excellent service. My experience with the service staff has always been good. More

by hyserfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Guldan
Sep 18, 2022 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 13, 2022

Best car buying experience. ..all sales people very knowledgeable, great place to buy a car or truck! More

by dankulstad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil and I don't remember the other names...they all did great!
Sep 16, 2022 -

Apple Ford White Bear Lake responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 13, 2022

The salesman Ben was fantastic to work with. Great experience! I would recommend him to anyone. More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben and Mitch
Sep 17, 2022 -

Apple Ford White Bear Lake responded

Hi Steve, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2022

First of all, the phone system you have is sooo frustrating. I could not get through to your Service Ctr - called x 3 one day, 3 X the next day:Finally got through to your operator. Left message More

by msruben46
Recommend Dealer
No
Employees Worked With
Reggie?
Sep 17, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 12, 2022

I brought in my F150 because the front Break Line fluid leakage. They fix\replaced the break line in few hours, however my concern\question is to Ford company and not the dealer. How can a 6 year old truck More

by LMF150
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald
Sep 12, 2022 -

LMF150 responded

I brought in my F150 because the front Break Line fluid leakage. They fix\replaced the break line in few hours, however my concern\question is to Ford company and not the dealer. How can a 6 year old truck break line just suddenly break? This is dangerous for the driver and other cars on the road, and I am willing to take Ford Company on this, there should be a recall for all 2016 F150. I will be calling Ford and stress this problem with them.

September 12, 2022

Had some issues/delays in the process to start with, also miss communication. But ended up working with 3 great people, the service tech, the mechanic and the lady behind the counter. Solved all the issues w More

by mcdon015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron, Mike? the mechanic and Jackie
Sep 16, 2022 -

Apple Ford White Bear Lake responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 12, 2022

Service was amazing. They got me in and out in a timely matter. Very friendly. More

by Joeylee.cain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kahn
Sep 15, 2022 -

Apple Ford White Bear Lake responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 09, 2022

Scheduled an appt at 12pm. At 2:30 I asked how long oil changes take and apparently my work order was not even given to the garage after I checked in. I was at the dealership u More

by Candice.mohs
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown
Sep 13, 2022 -

Apple Ford White Bear Lake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (651) 301-8386. We hope to hear from you.

September 08, 2022

Came in for oil change, was very specific about checking the fluids!!! I wanted to have them write down what was added!!! Not a thing on my report!! I made it very clear to the 'new' adviser what I wanted.. More

by ciamga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
brandon deutsch
Sep 12, 2022 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (651) 301-8386 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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