Apple Ford White Bear Lake

Horrible service! I had a 2pm appointment for an oil change and waited over 2hours and they hadn’t even gotten to my vehicle. I had to leave to pick up kids and couldn I had a 2pm appointment for an oil change and waited over 2hours and they hadn’t even gotten to my vehicle. I had to leave to pick up kids and couldn’t wait any longer. Why take appointments if you cannot honor them? Why not call me beforehand and let me know you are over 2hrs behind? Horrible service do not use them! More

My wife and I had a great expereance. We found what we wanted and got a great Price. they wernt pushy and had a great sales man I would recomend this dealership to anyone. If your around We found what we wanted and got a great Price. they wernt pushy and had a great sales man I would recomend this dealership to anyone. If your around White Bear Lake in Minnesota Look up Phill Goldstein. More

Great service once again, attention to detail and committed to providing great service. The service advisor was in constant contact letting me know what was going on and advising on future items tha committed to providing great service. The service advisor was in constant contact letting me know what was going on and advising on future items that will be coming up/due for the car. More

Took my Fusion in for an oil change (nothing else needed to be done) at my appointment time. There was only one car being checked in ahead of me but I waited about 10 minutes for someone to come and help me to be done) at my appointment time. There was only one car being checked in ahead of me but I waited about 10 minutes for someone to come and help me. The person who finally came was new and spent the first 5 minutes working on a tablet he was carrying and telling me that I did not have an appointment. Eventually someone came by and showed him how to find it. After another 10 minutes or so, during which the rep disappeared a couple of times, I was finally checked in. After an hour and 45 minutes in the customer waiting area, someone drove my car back into the completed work area (finally!). But 15 minutes later, nothing had happened, so I walked out into the service area, found the only person present in the line of service representative cubicles and asked him when he thought I could pick up my car. The answer was, "right now, who was your service rep?" (I had no idea, he did not introduce himself), "where did he sit?" (I never saw him sitting anywhere), after which there was a prolonged search for my paperwork. Eventually a 2nd person showed up, said he had been looking for me "forever" (well, I had been in the customer waiting area and then in the middle of an empty service bay talking to the only other person there!). The guy "who had been looking for me" tried to check me out (the usual cashiers were all gone to lunch), but was unable to log in to a terminal. Shortly after that, one of the cashiers returned and I was able to pay and leave. Oh, and without the offer of a car wash that had been given to the people who had left ahead of me earlier (though, at that point, I would have refused, I just wanted to get home). More

I was kept informed as to the progress of repairs. Service was completed in a timely matter. Service was completed in a timely matter. More

Friendly, straightforward, quick, not pushy, professional, legal paperwork was fast and easy, management even stopped to introduce and say thanks for stopping in! professional, legal paperwork was fast and easy, management even stopped to introduce and say thanks for stopping in! More

Service was good. They washed the car which left huge water spots on the paint. After two more washes at a different car wash, a clay treatment to remove the etched sp They washed the car which left huge water spots on the paint. After two more washes at a different car wash, a clay treatment to remove the etched spots and a hand wax with Meguiars Ultimate, the etched spots are still on my paint. More

Love working with Rich! He makes the experience so easy, and we always get what we need without paying for extras we don't need. He makes the experience so easy, and we always get what we need without paying for extras we don't need. More

Used to drive in for oil changes and service was quick. Now that they required scheduled oil changes I figured it would be just as quick if not more so. This was not the case and it took me two and a half Now that they required scheduled oil changes I figured it would be just as quick if not more so. This was not the case and it took me two and a half hours for a simple oil change. And then I saw that my vehicle was done for half an hour before anyone came and got me. Took me asking four people to get my paperwork and receipt to finally get my vehicle back. More

The service department has a lot of opportunities with both efficiency & customer service. Very, very slow with completion of simple things like oil changes. 2 hours before they even started after quote t both efficiency & customer service. Very, very slow with completion of simple things like oil changes. 2 hours before they even started after quote time was an hour. Not busy - just forgot until I asked. More