Apple Ford White Bear Lake

My oil changes always have oil dripping on my garage floor for a few days. Drain oil doesn't get cleaned up underneath it. floor for a few days. Drain oil doesn't get cleaned up underneath it. More

I have been using AutoNation WBL for years. Very happy with professionalism and service. At check in for the 30K scheduled maintenance, I was advised that there was a trainee on the schedule an Very happy with professionalism and service. At check in for the 30K scheduled maintenance, I was advised that there was a trainee on the schedule and things would probably "take a little longer than usual". I asked about 1.5 hours and that was "a good guess". 3 hours later my car was ready! As I was waiting for the car I felt I should have been kept informed as to the progress, not just 1 update when I was told it should be about another 20 minutes. 45 minutes later the car was ready! I was told "we ran it through the car wash for you". I appreciated the wash but would have preferred to have my time back. More

If I could rate the dealership lower I would. It took two weeks to get an appointment for an oil change. Before making the appointment I was told the oil change would only take 30 minutes, so I It took two weeks to get an appointment for an oil change. Before making the appointment I was told the oil change would only take 30 minutes, so I decided to wait. On the day of the appointment, the person who took my information told me they were short handed and it could be 90 minutes. I sat in the waiting room for OVER THREE HOURS! I understand many businesses are understaffed these days, but this is a case where they control the number of appointments they take, how can they be so far off with a time estimate! Also, they took my phone number so they could send me a text, but that never happened. The people are VERY nice, but the system is a disaster. Also, when I tried to call about an appointment I was on hold for 22 minutes before I got to speak with a person. More

My best experience with a car dealer ever! I cold called about an online listing. Rich answered and knew about the car immediately. We came to look and he had it all shined up. It worked! We b I cold called about an online listing. Rich answered and knew about the car immediately. We came to look and he had it all shined up. It worked! We bought it after a short test drive. Transaction was easy peasy. We liked how we were treated during the whole process. I highly recommend “Drive Pink”. More

Came for oil change service, very friendly and honest about extended wait time because of worker shortage. GM introduced himself to me nice conversation. about extended wait time because of worker shortage. GM introduced himself to me nice conversation. More

I was unaware of recent policy changes for the Quick Lane service on a Saturday morning (now need an appointment), but the service rep assessed their tech availability, number of other cars, etc and was able service on a Saturday morning (now need an appointment), but the service rep assessed their tech availability, number of other cars, etc and was able to take it in and get it completed before the end of the day...have been a consistent customer since returning to the area in 2016 and have been very happy with our "working relationship"....my 2015 Escape has 210,000+ miles on it and still runs great!!...on the big things like the rare occasion I've had a complaint, Lacey has gone above and beyond to rectify the situation...but it is the little things like a service rep making a judgement call and accepting my car without an appointment, instead of turning me away "because it is the new policy" that makes me smile...they are a great bunch!!! More

Service was great. Having someone answer a phone call was the worst. Took me 3 weeks to reach someone and I finally had to call another branch and they were kind enough Having someone answer a phone call was the worst. Took me 3 weeks to reach someone and I finally had to call another branch and they were kind enough to send a message. Once someone sent us a text message with a new phone number to call everything was great. Sean gets a 10. Shuttle gets a 10. More

Very friendly, helpful and informative. Service was faster then expected. The woork was clearly stated. Service was faster then expected. The woork was clearly stated. More

Close to home and convenient. Have had many cars in the service over 24 years. Have had many cars in the service over 24 years. More

Worst xperience with a auto dealer in my life. I made an appointment 2 weeks in advance at 9 AM to repair a power window in my ford transit . Dropped vehicle off at 8;55 and asked at that time if t I made an appointment 2 weeks in advance at 9 AM to repair a power window in my ford transit . Dropped vehicle off at 8;55 and asked at that time if they take the appointments in order and the assured me that they do and would give me a call when the work was complete. at 3;30 that afternoon I hadn"t heard anything and decided to give them a call. Took me 5 attempts to get anyone to answer the phone. At that time I was told that my vehicle hadn"t been looked at yet. ( I voiced my displeasure) I then asked how late they were open and was told that their technicians leave at 4:30 and they wouldn"t be able to get to my vehicle until the following day. (I voiced my displeasure again) Shortly after that call I received a text message saying they had found a window wire harness problem and it would be $ 302.99 to repair it. gave my OK for the repair. Picked up my vehicle the following morning and was told the total price would be $738.31. bout crapped my pants. I explained to one of the managers what i had just been through, and his response was " ya we've been having these problems for about the last 2 weeks because we became short staffed from the time you made your appointment and the time your repair date come up. Somebody should of probably gave you a call when they didnt get to your vehicle that 1st day. UNBELIEVABLE More