Apple Ford White Bear Lake

needed a tire patched, (expensive rubber with a hole! ) I called to confirm they could do it first, told me to be there in 15 mins -and they took care of it when I arrived. Not sure about the sanitizing ) I called to confirm they could do it first, told me to be there in 15 mins -and they took care of it when I arrived. Not sure about the sanitizing question below-don't know if they did that! More

I have always had good luck and have many cars through them. They have always been very helpful. them. They have always been very helpful. More

Much better experience this service appointment than my last time. Sean was very attentive. They completed a transmission replacement well within my expectations and it runs much better! An area of continu last time. Sean was very attentive. They completed a transmission replacement well within my expectations and it runs much better! An area of continuous improvement is needed in communication follow up. when voicemails are left from the customer. That said the messages sent via text as updates were very helpful. Before I can refer someone I would need to experience more of the same in future visits. Staffing is an issue everywhere so I have empathy here, especially for the woman working the service cashere desk. She was running her head off and maintaining a positive attitude. Apologizing for the delays when really it was not needed. It was very apparent she was doing the best she could. More

Horrible experience trying to get my recalled toelink replaced. Three times and it still didn’t get completed. I guess I’m the fool for continuing to go back. replaced. Three times and it still didn’t get completed. I guess I’m the fool for continuing to go back. More

Long story short, had a service appointment that I made a couple weeks in advance. In my request, even put in a note "please verify parts/availability.." Arrived first thing in the morning on a Friday and couple weeks in advance. In my request, even put in a note "please verify parts/availability.." Arrived first thing in the morning on a Friday and was told they were short staffed and wouldn't likely be getting to it until Monday. Why didn't they notify me ahead of arrival and wasting someones time to give me a ride home? If I would have been notified ahead of time, I could have just re-scheduled. I get labor is tough these days, but basic communication shouldn't be... Instead, left car Friday, Sat, Sunday, Monday. Was promised an update first thing Monday morning. Got no communication until I followed up in the afternoon. Guess how much work got done? Nothing! Won't be going back. Left my car for four days, zero work was completed. FWIW, it was my second visit. First time was a scheduled oil change. Despite scheduling it, I sat there for over two hours... They gave me a half off coupon as a result so I gave them the benefit of the doubt and tried again. Fool me once shame on you, fool me twice... More

Auto Nation does not seem to care about customers at all. Once you buy a car they don't seem to give a rats xxx. They have you bring in your car only to have it sit there.I was warned not to buy it there. Once you buy a car they don't seem to give a rats xxx. They have you bring in your car only to have it sit there.I was warned not to buy it there. More

Our sales guy was great again to work with from the time we ordered our truck to delivery. we ordered our truck to delivery. More

When our Bronco came in Jacob and Richie made the process quick and seamless. Great guys to work with! quick and seamless. Great guys to work with! More

Worst experience ever. Had service done, they lost my paperwork and car for a bit. They also lost my key and I have not gotten back. They don’t answer phones so can’t sp Had service done, they lost my paperwork and car for a bit. They also lost my key and I have not gotten back. They don’t answer phones so can’t speak to anyone. When their receptionist does answer he can’t do anything and just says they don’t have enough employees and are too busy! I do want my key back though! More

It’s very close to my house. So I go there easily. Otherwise I have chosen other dealer. So I go there easily. Otherwise I have chosen other dealer. More