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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,309 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,309 reviews

May 26, 2022

My vehicle was serviced as requested. The staff was friendly, courteous and professional. The waiting room was clean. Coffee and fresh popcorn was available More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
May 28, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2022

Waited 30 minutes and was only 2nd in line. Under staffed is the problem, only 2 people to check in and out. Satisfied with the work done. More

by peveeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 27, 2022 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 25, 2022

I purchased a used vehicle at AutoNation and the process went very smoothly. Michael was a very helpful and no-pressure salesperson. I found the exact vehicle I wanted at the right price. Garrett found me a More

by k_loraine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Farrell, Garrett
May 27, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 24, 2022

Hi, I have have going to auto nation fir a long time. They are always friendly and helpful. I trust them to be honest a to service all my vehicles. More

by Michele.cylkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bartness
May 26, 2022 -

Apple Ford White Bear Lake responded

Hello Michele, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 23, 2022

Came to pick up a vehicle from service twice in 2 weeks. First time took over an hour to talk to get my car and for someone to tell me specifically what they did to the car. Had to bring in 10 days later be More

by nh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
May 25, 2022 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (651) 301-8386 -- we hope to hear from you soon.

May 20, 2022

Great service, it was a smooth and easy no hassle transaction. Would shop there again. More

by Jeremey mcmonigal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch vanelli
May 20, 2022 -

Apple Ford White Bear Lake responded

Hi Jeremey, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 20, 2022

I recently bought a 2018 truck from AutoNation. Once I got it home the next day I noticed multiple things wrong with it. Heated seat, sunroof, Door keypad. I called them and told them the things th More

by kaseas25
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
May 23, 2022 -

Apple Ford White Bear Lake responded

Hello, thank you for leaving this detailed feedback about your experience with our dealership. We are deeply disappointed by your experience at AutoNation Ford White Bear Lake. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

May 19, 2022

I brought my car in for a recall. Travis explained what needed to be done and how up I would be notified. More

by Rtaschom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
May 21, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 19, 2022

They don't follow-up with their customers! I dropped my truck there at 8am and never got a call back for ANY updates! I ended up calling every hour and having to leave a message to my "assigne More

by CathyV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn, Tyler, someone else
May 19, 2022

The check in process takes for ever. I get asked the same questions 3 or more different times about why I am there. Nobody seems to know what is going on. More

by James
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don't Recall
May 21, 2022 -

Apple Ford White Bear Lake responded

Hi James, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

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