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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
May 13, 2022
Very Satisfying, As always! Have this dealer and service for at least 20 years. Leased multiple cars from them with service packages. Have this dealer and service for at least 20 years. Leased multiple cars from them with service packages. More
by sims.james
Employees Worked With
Carlos Osegueda
May 13, 2022
We were very pleased with the service we received through AutoNation. Our service advisor, Jay, was very friendly & knowledgeable. He made sure we were satisfied with the work that was done. AutoNation. Our service advisor, Jay, was very friendly & knowledgeable. He made sure we were satisfied with the work that was done. More
by dollslures
Employees Worked With
Jay
May 12, 2022
Great Customer Service, easy drop off and pick up. Amy called and explained that recalls might take longer, called back to explain recall issue, car was ready next am for pick up to have for the nex Amy called and explained that recalls might take longer, called back to explain recall issue, car was ready next am for pick up to have for the next day. More
by kelly
Employees Worked With
Amy
May 12, 2022
OK, you keep prompting me to leave a review so, here goes. If Autonation was as interested in returning my calls to the service mangers as ensuring that I leave a review, that would have been outstand goes. If Autonation was as interested in returning my calls to the service mangers as ensuring that I leave a review, that would have been outstanding. My vehicle needed to be towed to Autonation for warranty work. My warranty, I was told when I purchased it included roadside/towing service. When the contracted tow company arrived, I was informed that it would cost me in excess of $100.00 to take it to Autonation. So not exactly " included" as I expected. Additionally, the tow driver required cash, not credit card, not check. As I don't carry over 100.00 cash on me, I declined their service and secured a tow through my insurance company. They were on time, professional and accepted credit cards. I was contacted by service representative #1 telling me they had my truck and even though I had a scheduled appointment, they wouldn't get to it for a day or two. Ultimately I was informed that it appeared that I would need an engine replacement. Due to supply chain delays I was told the replacement engine would not arrive for 4 weeks. ( not Autonation's fault ). It was explained to me that the warranty that I had purchased provides for a rental vehicle for 2 weeks only, so did I want the rental during the first two weeks or the second two weeks of my month waiting for the engine. Two weeks later I was contacted by service representative #2, informing me he was taking over for the previous representative. I requested the rental car to be arranged for the last 2 weeks as per my agreement with his predecessor. He left me a voice-mail telling me that Autonation did not have any loaner vehicles available. I had not requested a loaner vehicle, but the rental car supposedly provided with the warranty. Days went by, he never returned my call. Enter service representative #3. Steve called me and indicated that he would be taking over my case. Apparently rep #1 changed jobs and # 2 left ( or vice-versa), don't know, I just know I'm on representative #3 and communication has been poor up to this point. Steve indicated that the engine arrived earlier than expected ( 3.5 weeks ) and the technician is installing now, should be another couple of days to finish. So, I have the truck back, driving around for a few days and all seems fine. Then as I turn the steering wheel I lose all power steering. I called Steve and left a voice mail to see how we should proceed as I'm sure this is related to the engine installation. Never received a call back. Never. After further investigation my son and I found the hose from the power steering reservoir had not been clamped during engine install resulting in power steering fluid being sprayed throughout the engine compartment. So, we fixed that. Would have informed Steve on what we found, but he never returned my call. For what it's worth, Thomas More
by Thomas
Employees Worked With
Steve
May 12, 2022
For one thing, have somone answer the phone. For several days we called multiple times with no response. Once when my wife called she was told they were too busy to answer the phone. I finall For several days we called multiple times with no response. Once when my wife called she was told they were too busy to answer the phone. I finally went there personally-was given a run around by Travis who told me 2x he would call back-he never did. When the service manager took over, he communicated and got things done. More
by revjmarsh
Employees Worked With
Service manager finally got things going and did great...Travis-not so much
May 11, 2022
I was always very pleased. but this time the worst. Why if you dropped the quick line didn't you notify. It took all day to get my oil changed...... He did give me a but this time the worst. Why if you dropped the quick line didn't you notify. It took all day to get my oil changed...... He did give me a rde but didn;t get another until 4 - 5. Why haven't you changed tour phone or email messages. Used to ask if you wanted a wash I did but it didnt get done. The cashier was the nicest. No one told me if everything okay or would need. The next time will definitely make a time and hope I get someone that is trained in. More
by jodacozy
Employees Worked With
someone new being trained
