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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
April 30, 2022
I had an appointment made for brake line recall work at 11:00 on a Friday. I had expected it to be complete by the end of the day. I never received a call from the service department updating the status of 11:00 on a Friday. I had expected it to be complete by the end of the day. I never received a call from the service department updating the status of the repair. I feel I should have at least gotten a call letting me know. I then never received a call the following Monday so I called them at noon and left a voice mail for the individual service representative responsible. I did not get a callback so I went to the dealership after work at about 4:00. I could see that my repair was complete as the car was parked in the front lot. My service rep. was nowhere to be found so I ended up waiting for another 30 minutes before having someone else help me and complete the requisite paperwork. I never once spoke to Travis, the service representative, but the rest of the service team was pleasant and helpful. More
by Tim H.
Employees Worked With
Travis Lee (with whom I never spoke)
April 29, 2022
Thus is the first time in three years that the service experience met my expectations. Previously they failed to complete my requests, but this time they did and they did it on time. Anna, the service wri experience met my expectations. Previously they failed to complete my requests, but this time they did and they did it on time. Anna, the service writer was a pleasure to deal with. More
by Jfoxfoxlawson
Employees Worked With
Anna
April 28, 2022
Professional employees from sales lady Taylor to finance with Joey. They made it easy and worked with me to meet my needs. My experience was A+. with Joey. They made it easy and worked with me to meet my needs. My experience was A+. More
by Drhebert359
Employees Worked With
Taylor & Joey
April 28, 2022
Employees were professional and courteous. Service was done quickly. Vehicle was clean when picked up. Mike gave me a ride home and was enjoyable to talk to. Service was done quickly. Vehicle was clean when picked up. Mike gave me a ride home and was enjoyable to talk to. More
by Doug
Employees Worked With
Carlos, Mike
