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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
April 10, 2022
It would be nice to have a loaner and if possible to have someone drop the loaner off and drive my car to the dealership. With work schedules it is a challenge to make it work the way it currently is setup. someone drop the loaner off and drive my car to the dealership. With work schedules it is a challenge to make it work the way it currently is setup. More
by BlaineFordEdge
Employees Worked With
Don't remember
April 04, 2022
My review would be higher but the dealership is dealing with a shortage of staff (technicians) thereby creating a longer wait time. Hopefully, this will be remedied in the near future. with a shortage of staff (technicians) thereby creating a longer wait time. Hopefully, this will be remedied in the near future. More
by ronlansverk
Employees Worked With
Jay
April 03, 2022
Brought my vehicle in for an oil change. .. very friendly, professional, and prompt service. Browsed their new vehicles while I was there, and the salesman was also great... very knowledgeab .. very friendly, professional, and prompt service. Browsed their new vehicles while I was there, and the salesman was also great... very knowledgeable and informative and zero pressure. More
by Scott
Employees Worked With
Steven, Rich
April 02, 2022
I had the near-perfect new car experience recently. Sales, preparation, test drive and even finance were far above expectations. My salesman even sent out for a lunch! Since then the salesman has in Sales, preparation, test drive and even finance were far above expectations. My salesman even sent out for a lunch! Since then the salesman has invited me back to explain the many new features on the car. Wonderful, More
by RMSCHUMACHER
Employees Worked With
Geoff J.
April 02, 2022
Terrible customer service, terrible workmanship. I would give them a zero if possible. They have caused me nothing but anger over the past 3 years. I would give them a zero if possible. They have caused me nothing but anger over the past 3 years. More
by darin1013
Employees Worked With
Shawn
