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Apple Ford White Bear Lake
White Bear Lake, MN
1,361 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,361 reviews
May 02, 2022
Great customer service. Brought my vehicle in for an oil change and tire rotation. Got my car right in and out in a timely manner. Brought my vehicle in for an oil change and tire rotation. Got my car right in and out in a timely manner. More
by hoffer.barb
Employees Worked With
Thanks Steve, great job!!!
May 02, 2022
This dealership is awesome. Sales, Service, and support are fantastic! I have now bought (2) vehicles from here and both times were AWESOME! Sales, Service, and support are fantastic! I have now bought (2) vehicles from here and both times were AWESOME! More
by vberger3
Employees Worked With
Carlos and Geoff!
May 02, 2022
My girlfriend bought a used car from here and a week later I bought myself one. From our experience I will never bring my business here again. Her car has major electrical issues that had obviously been later I bought myself one. From our experience I will never bring my business here again. Her car has major electrical issues that had obviously been already happening before they sold the car. She has tried to get ahold of the service department to get it fixed and they will not get back to her. As soon as they make the sale of the vehicle they do not care for the buyer. This was my first time buying a car from a dealership. I put down a $2,000 down payment $1,000 the day I got the car and a check I wrote to be deposited a week from the day I got the car. They told me they would hold the check and that it was no problem. Instead they deposited my check and over withdrew my account. I tried contacting several different people for several days and they never resolved the issue nor did they get back to me with an explanation or answers. I am thankful for my salesman helping me find a vehicle when I needed one most especially with my lack of “proof of income” due to the fact that I am self employed. From our experience I’ve came to the conclusion that the employees of this dealership do not care for the people they sell vehicles to but instead only care for the commission that They can make off of buyers. More
by Jacob45754
Employees Worked With
Mitch V salesman , Michael with finance
April 30, 2022
I had an appointment made for brake line recall work at 11:00 on a Friday. I had expected it to be complete by the end of the day. I never received a call from the service department updating the status of 11:00 on a Friday. I had expected it to be complete by the end of the day. I never received a call from the service department updating the status of the repair. I feel I should have at least gotten a call letting me know. I then never received a call the following Monday so I called them at noon and left a voice mail for the individual service representative responsible. I did not get a callback so I went to the dealership after work at about 4:00. I could see that my repair was complete as the car was parked in the front lot. My service rep. was nowhere to be found so I ended up waiting for another 30 minutes before having someone else help me and complete the requisite paperwork. I never once spoke to Travis, the service representative, but the rest of the service team was pleasant and helpful. More
by Tim H.
Employees Worked With
Travis Lee (with whom I never spoke)
April 29, 2022
Thus is the first time in three years that the service experience met my expectations. Previously they failed to complete my requests, but this time they did and they did it on time. Anna, the service wri experience met my expectations. Previously they failed to complete my requests, but this time they did and they did it on time. Anna, the service writer was a pleasure to deal with. More
by Jfoxfoxlawson
Employees Worked With
Anna
