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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
March 21, 2022
bought my visit vehicle here and they were all wonderful with me. I had it in for it's 6 month oil change everyone was helpful. I love my new wheels....I recommend AutoNation to all my friends...I have to with me. I had it in for it's 6 month oil change everyone was helpful. I love my new wheels....I recommend AutoNation to all my friends...I have to say one person was so awesome with me and his name is Pete Turgeon... More
by sherimarty
Employees Worked With
Pete Turgeon
March 19, 2022
Very disappointed in their service. We’ve had our vehicle in twice. Still not fixed. They replaced the water pump hoping that would fix the problem. We still smell anti freeze.☹️ We’ve had our vehicle in twice. Still not fixed. They replaced the water pump hoping that would fix the problem. We still smell anti freeze.☹️ More
by Sunrise
Employees Worked With
Unknown
March 17, 2022
Not a good start - the appointment confirmation e-mail to me showed the time an hour later than what we had just agreed to on the telephone, necessitating a callback to clarify. On scene, service advisor Ja me showed the time an hour later than what we had just agreed to on the telephone, necessitating a callback to clarify. On scene, service advisor Jason D. (very busy) was great. Service took longer than advertised, but understandable due to staff shortage. And no problem because I brought a book to the comfortable waiting room. More
by gooseprint
Employees Worked With
4386 Jason Dowell
March 17, 2022
AutoNation continues to provide prompt, professional automotive maintenance for my Ford vehicles. After 6 years as a satisfied customer, I'm content to keep AutoNation as my preferred dealer. I especi automotive maintenance for my Ford vehicles. After 6 years as a satisfied customer, I'm content to keep AutoNation as my preferred dealer. I especially appreciate the friendly and comprehensive customer service approach used by the Red Team! More
by 4705
Employees Worked With
Anna Hawkins
March 17, 2022
Easy to schedule. Repair was a result of a recall. Went very smooth and was done within half a day. Service personnel were very friendly. Repair was a result of a recall. Went very smooth and was done within half a day. Service personnel were very friendly. More
by mrwaynek
Employees Worked With
Anna
