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Apple Ford White Bear Lake
White Bear Lake, MN
1,309 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,309 reviews
November 22, 2023
Mobile service was great. Tom the tech and Billie the service advisor did a great job! The communication was good. They made it very easy. Tom the tech and Billie the service advisor did a great job! The communication was good. They made it very easy. More
by jeff.daniel
Employees Worked With
Tom and Billy
November 20, 2023
Great service and great people! The tech that worked on my truck was knowledgeable and great personality! I will always take my truck there! The tech that worked on my truck was knowledgeable and great personality! I will always take my truck there! More
by Houtj
Employees Worked With
Jacob
November 20, 2023
We had a factory recall repaired on our F150 by the mobile service. What an awesome concept!! The wonderful service tech completed the work with out us having to drive into town. Great idea and a mobile service. What an awesome concept!! The wonderful service tech completed the work with out us having to drive into town. Great idea and a very nice service tech!!! More
by slrappa
Employees Worked With
Don't know it.
November 17, 2023
I just experienced valet service. wow this was convenient. I was notified when the valet was on their way both for pickup and delivery. I was able t see their progress on the route wow this was convenient. I was notified when the valet was on their way both for pickup and delivery. I was able t see their progress on the route and. the valet was courteous. Great Job BY the way Todd my service rep was really great as well More
by thomashenryk
Employees Worked With
Todd, Ron
November 16, 2023
I had an appointment for Monday morning to get something checked out on my car. They said they were somewhat backed up so it could take a while. On Wednesday afternoon I got the call that my car was ready. checked out on my car. They said they were somewhat backed up so it could take a while. On Wednesday afternoon I got the call that my car was ready. I understand that some cars ahead of me may have taken longer than expected and they may be short staffed as many other places are, but this was somewhat longer of a wait than I expected. They were able to determine what the problem was and fix it, thank goodness. Through it all, though, the contact person was very friendly and informative. The bonus was they washed my car for me and it looks great! More
by Deb CB
Employees Worked With
Chris Touchette
November 15, 2023
I brought my car in on a Saturday to get service done. The service was a premium package I found on the website. When I brought the car in, the employee manning the desk didn't know/hadn't heard of the pa The service was a premium package I found on the website. When I brought the car in, the employee manning the desk didn't know/hadn't heard of the package I had selected, so he had to ask what it was. Before the service was initiated, I brought up the fact that the engine light was on, and I was informed that it would be hooked up to find out the error code. When I got the car back, the engine light was still on. I called service today to get information on the service I had done, and it looks like they never checked to see why the engine light is on. I was also informed that if it was brought in for the engine light, it would be there for at least 48 hours before it could be looked at. Also, the service package I selected included items such as replacing the oil filter, cabin filter, etc. I am now not sure that was done either. More
by jetsmets79
Employees Worked With
Dean
