AutoNation Ford White Bear Lake - Service Center

Brought are truck in to the service department on fleet side. truck had intermittont issues do to water penitrating the wiring harness. first go around I was told they where unable to locate a harness. so side. truck had intermittont issues do to water penitrating the wiring harness. first go around I was told they where unable to locate a harness. so the only option was to wait till spring or let them splice in to the harness with a new pins. I gave them the the Ok becuase I needed this truck back. Then they said it was the engine computer, and then the fuel pump. went to get it and it didn't make it out of the lot. with a $3700 dollar bill they said they would make it wright. 2 weeks later they call me and say it needs a new engine harness the same harness they suppsidly fixed,and could get a new Harness. but could not give me a hourly rate becuase apparently no one at ford has ever put in a engine harness in a truck. Thet charged me anouther $3300 dollars to a totle of $7,100 to fix the same issue I would of never let them splice the harness if I new we could get another one, and they cut mu uhf cable (Digital shop radio Cable) and tride a shoty repair insted of replacing it. I ended up havig to replace it on my own. Beware I am a Shop manager at a heavy equipment company. My 1940s shop looks like a brand new shop to theres. they try and short cut to save you money. but it ends up costing you alot more! More

AutoNation service department was very thorough, thoughtful, and professional. Everything was taken care of in a timely manner. Bradley was extremely helpful and courteous. thoughtful, and professional. Everything was taken care of in a timely manner. Bradley was extremely helpful and courteous. More

I had an issue with my 2019 Edge with a hesitantion when driving under 40 mph. We were very pleased with the service they provided. Very attentive, informative, and kept us informed. Well pleased., driving under 40 mph. We were very pleased with the service they provided. Very attentive, informative, and kept us informed. Well pleased., More

I drove in without an appointment as my key fob was failing. I was able to replace the key fob as the service tech went out of his way to help me and get me on my way. failing. I was able to replace the key fob as the service tech went out of his way to help me and get me on my way. More

The service center staff was courteous, friendly and well informed. I will be a loyal customer! informed. I will be a loyal customer! More

took Escape in for recall and expected to get it back in one day but they fixed it within an hour and provided a free car wash as well. left with a bottle of water and a smile on my face. friendly staff a one day but they fixed it within an hour and provided a free car wash as well. left with a bottle of water and a smile on my face. friendly staff and a refreshing experience to get in and out so fast. More

Very good and would recommend this to anyone who wants a good place to go get there car fixed good place to go get there car fixed More

Communication should have been better. I was told that my truck repairs it would be done on a Friday at the latest. Called several times during the day (Friday) to find out status and no o I was told that my truck repairs it would be done on a Friday at the latest. Called several times during the day (Friday) to find out status and no one answered so left voicemails. Waited until Saturday morning and when I called, the receptionist said that the Service Department was closed. I asked if she was sure because I dropped off my truck the prior Saturday. She still claimed it was closed. I happened to be driving by that same Saturday and stopped in and the service department was open. I asked the gentleman that was working and he could not find what the status of my truck was. He said I needed to wait until Monday to talk with Bradley. Very disappointing to say the least. On Monday Bradley called and said that my truck was ready. He also told me that the total cost of repairs was another $120 more than he quoted me on the prior Wednesday. I didn't want to complain because I did not want to aggravate anybody in the service deportment since they still had my truck. Unfortunately I will not be bringing my truck back there for service nor will I recommend anybody to go there. More

The young man at the customer service desk when I brought my F150 in for repairs was very nice and helpful. Explain my warranty to me and my truck was done in time. They gave me a ride home they picked me up my F150 in for repairs was very nice and helpful. Explain my warranty to me and my truck was done in time. They gave me a ride home they picked me up. I thought it was fantastic. More