AutoNation Ford White Bear Lake - Service Center

I felt that Ford Auto Nation in St. Paul was honest and updated me every step of the way. Very happy with the service from the time I arrived to the service center until picking the veh Paul was honest and updated me every step of the way. Very happy with the service from the time I arrived to the service center until picking the vehicle up. More

Worst service experience in 25 years at this location. Contact person never updated me on the issue I came in for. After 4 days of no contact, I left a message on a Friday and finally got a return call Contact person never updated me on the issue I came in for. After 4 days of no contact, I left a message on a Friday and finally got a return call the following Monday. Oh yeah, the truck has been done for days and the paperwork must have been put in the wrong pile. On top of that, the contact could not explain what was done, basically just read the paperwork back to me. After, I asked what does that mean and his response was I don't owe anything. Well, considering the vehicle had 13,000 miles on it, I kind of knew that. And for the worst, the truck acted up the same way it did a 1/2 mile from the shop. After 25 years, time to find a new place to do business with!!!!!!!!!!! More

Auto Nation fleet was able to get me in 3weeks faster than the next closest dealership. They kept me informed of the issues they found with my 2019 f350 flatbed dually. Thank you. than the next closest dealership. They kept me informed of the issues they found with my 2019 f350 flatbed dually. Thank you. More

The appointment didn’t start off on the right foot, confusion on the service I requested to be completed and what they had recorded to be completed. They stated I only requested the oil change and they confusion on the service I requested to be completed and what they had recorded to be completed. They stated I only requested the oil change and they did not have record of the PTU fluid change and tire rotation and they would not be able to accommodate the additional work and it would need to be brought back a different day. I told the quick lane person I was going to take my Flex to another independent shop to get the work done. As I was walking back to my car Sean Alderson asked me what was going on, I told him the story and he said let me see what I can do for you. He proceeded to contact a senior service tech to see if they could handle the work. The service tech said yes but it will take about 2.5 hours, I said that’s great and Sean took the keys and started the process. To my surprise, just under 2 hours Sean found me and stated the work is completed and my car is waiting for me. I was ready to walk out the door 2 hours earlier, if it wasn’t for Sean asking me a simple question I might not have returned for future service. I prefer to have my Ford Flex serviced at the dealership but there are other ones around along with independent service centers. Past visits have been great, this one would have been 1 star but thanks to Sean he made it a 5 star service. I normally do not write reviews but Sean deserves a shout out! More

The service was fine, estimated time for the oil change and tire rotation as expected. Making an appointment terrible. Finally had to go in and get a service rep to set an appointment. I don't live far aw and tire rotation as expected. Making an appointment terrible. Finally had to go in and get a service rep to set an appointment. I don't live far away, and pass it frequently, so not a problem, people living farther away might find that a problem.. More

I was very pleased with entire experience with Auto Nation ford. They did what they said they would do and did it within the time frame the said. They went beyond by washing the vehicle. The whole ex Nation ford. They did what they said they would do and did it within the time frame the said. They went beyond by washing the vehicle. The whole experience was better than I expected. More

Probably the worst service I have ever experienced in my life. No call backs, wrong oil filter, failed to install headlight properly causing burning plastic with smell throughout vehicle. Dam near destroye life. No call backs, wrong oil filter, failed to install headlight properly causing burning plastic with smell throughout vehicle. Dam near destroyed truck because of wrong size oil filter had to get another 2 year 50k service warranty for it. 2-1/2 week turn around with an appointment. Will never bring back again. I use to take it there all the time due to closeness but rather go across town now. Quick lane my xxx! Nothing quick about anything. Would not recommend even the simplest work to be done. I've bought vehicles from here multiple times and it was great service, but after Covid things just went down hill with quality and standard of work. More

They were professional, polite, they kept me informed of the situation with my truck and when it would be ready. the situation with my truck and when it would be ready. More

Service seems ok, but I prepaid for platinum maintenance plan when I bought the truck and I always have to remind them of this. They tried to charge me this time until I reminded them again. It does leave plan when I bought the truck and I always have to remind them of this. They tried to charge me this time until I reminded them again. It does leave me wondering if I am really getting what I should from the plan. More

The dealership has seen some major changes in this last year. With the new gm Scott and service director pat they are putting in some serious effort to take care of the customers. The techs down in fleet a year. With the new gm Scott and service director pat they are putting in some serious effort to take care of the customers. The techs down in fleet are also top notch. They take good care of me and I know will continue to do so in the future. More