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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.5
771 Reviews

771 Reviews of AutoNation Ford White Bear Lake - Service Center

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October 18, 2022

They did a fantastic job replacing my side view mirror on the drivers side. The only complaint I have is it took 2 weeks to get the job finished, and they kept moving up the date when it was going to be fin More

by traces_of_light_9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Oct 24, 2022 -

Apple Ford White Bear Lake responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

October 17, 2022

Was very pleased with my last service. They were short starred a went above and beyond to accommodate me. Mostly b providing a shuttle back and forth so I wouldn't be inconvenienced by hav More

by Jimdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin. Do not recall service reps name.
Oct 21, 2022 -

Apple Ford White Bear Lake responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 14, 2022

Prompt and efficient service. Free coffee and popcorn in the comfortable waiting room. Good car wash. More

by djensen1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Oct 20, 2022 -

Apple Ford White Bear Lake responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2022

Brad was great to work with and answered all my questions and I couldn’t be happier with the service. I highly recommend Autonation Ford in White Bear Lake! More

by Scgllc15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad & Dave
Oct 19, 2022 -

Apple Ford White Bear Lake responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2022

Professional and Competent. Highly recommended. Could not be more satisfied with the service. The service writer was highly knowledgeable. More

by mccar001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Guidan
Oct 18, 2022 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

October 13, 2022

you're doing a good job, but I'm sure you already realize that you are desperately short on staffing in the service department More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Oct 18, 2022 -

Apple Ford White Bear Lake responded

Hi Mike, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

October 13, 2022

Good service - professional. Generally very happy. However, AutoNation called with a littany of "things" that needed fixing that did not. Seemed like a pressure sales tactic More

by charliemock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Alderson
Oct 18, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

October 11, 2022

Came in for a recall on the flex plate. I had heard sounds, but was not sure if that was the flex plate issue or not. The double checked it and it was not, but throughly explained how they More

by mavericksells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team Member
Oct 17, 2022 -

Apple Ford White Bear Lake responded

Hi Mavericksells, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford White Bear Lake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

October 09, 2022

Accommodation, courtesy, listened to my concerns, timeliness, and efficiency. Thank you for all of this. More

by burfeindmary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie in Quick Trip
Oct 14, 2022 -

Apple Ford White Bear Lake responded

We are pleased to hear you had such a positive experience with us, Burfeindmary! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 07, 2022

Came in for an oil change. Service was friendly and very efficient. Looking forward to next time. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change
Oct 12, 2022 -

Apple Ford White Bear Lake responded

Hi John, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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