AutoNation Ford White Bear Lake - Service Center

Worker shortage resulted in vehicle staying in service department longer than usual; very pleased my service manager was able to get me a loaner on the day I needed one. department longer than usual; very pleased my service manager was able to get me a loaner on the day I needed one. More

28 days to get an oil change, tire rotation, and diagnostic. 4 more in shop. Very poor management. The ECU threw a catalytic converter fault code. Charged $197.00 for your diagnostic device to say diagnostic. 4 more in shop. Very poor management. The ECU threw a catalytic converter fault code. Charged $197.00 for your diagnostic device to say nothing is wrong. Charged for a fault code that "cried wolf" The whole situation is a big mess. More

Service is excellent. They stand by their product. Love AutoNation in White Bear Lake. Highly recommend. They stand by their product. Love AutoNation in White Bear Lake. Highly recommend. More

My service advisor was very friendly and made sure that I was able to get my vehicle checked in and even got it back earlier than anticipated. was able to get my vehicle checked in and even got it back earlier than anticipated. More

Took my Ford Fusion in for an oil change and a new 12 volt battery. I was very happy with the service I received. Both of the young men at the service desk were more than willing to help and never made volt battery. I was very happy with the service I received. Both of the young men at the service desk were more than willing to help and never made me feel like I wasn't important. I wish I had noted their names so they could personally get credit for their job well done. More

Came to in to have a tire rotation, oil change, recall work done. While this was supposedly being done it was found out later that my vehicle fell through the cracks and wasn’t even worked on for 3.5 hou work done. While this was supposedly being done it was found out later that my vehicle fell through the cracks and wasn’t even worked on for 3.5 hours tell I checked on the progress from the dealerships waiting area. It seemed to me that the attendance were spending entirely to much time on the computer rather than attending to customer service. I have my doubts about our recently ordered new Ford Explorer if this is the way things are attended to there. Very disappointed!!!!! More

The work on the on the recall was great but the service department needs a lot of work they do not know how to answer the phone or return a phone call. Had to get a neighbor drive me back to see if my expe department needs a lot of work they do not know how to answer the phone or return a phone call. Had to get a neighbor drive me back to see if my expedition was ready,it was, sitting in the parking lot, and no one called me, NOT VERY HAPPY WITH SERVICE DEPARTMENT!!! More

Thank you to Scott Kropf For the GREAT CUSTOMER SERVICE.. YOU MADE A STRESSFUL DAY BETTER. To the tech who worked on my recall Thank you Geoff you are special always have time for me!!!! SERVICE.. YOU MADE A STRESSFUL DAY BETTER. To the tech who worked on my recall Thank you Geoff you are special always have time for me!!!! More

Spoke with service dept mgr on the phone. Took time to look up the problem I was having. I made an appointment, service tech confirmined my problem. Appropiate work was preformed and my vehic Took time to look up the problem I was having. I made an appointment, service tech confirmined my problem. Appropiate work was preformed and my vehicle is working fine. More

Lower your expectations about customer service before you make an appointment. You must make your appointment online. If you have a question after you make an appointment, do not call becuase no one will ans make an appointment. You must make your appointment online. If you have a question after you make an appointment, do not call becuase no one will answer the phone. (I tried 5 times on different days.) You will have to search for someone to help you when you arrive. There is no Greeter in the service arrival lanes. Expect problems using coupons that they offer because their sysyem "does not like them". They will figure it out but it takes longer. You'll wait at least an hour for on oil change. Don't expect a printed receipt because the ability to print is hit or miss. As far as workmanship, my car ran fine all the way home so I'm assuming the oil change was done in a competent manner. More