AutoNation Ford White Bear Lake - Service Center

Took my Ford Fusion in for an oil change and a new 12 volt battery. I was very happy with the service I received. Both of the young men at the service desk were more than willing to help and never made volt battery. I was very happy with the service I received. Both of the young men at the service desk were more than willing to help and never made me feel like I wasn't important. I wish I had noted their names so they could personally get credit for their job well done. More

Came to in to have a tire rotation, oil change, recall work done. While this was supposedly being done it was found out later that my vehicle fell through the cracks and wasn’t even worked on for 3.5 hou work done. While this was supposedly being done it was found out later that my vehicle fell through the cracks and wasn’t even worked on for 3.5 hours tell I checked on the progress from the dealerships waiting area. It seemed to me that the attendance were spending entirely to much time on the computer rather than attending to customer service. I have my doubts about our recently ordered new Ford Explorer if this is the way things are attended to there. Very disappointed!!!!! More

The work on the on the recall was great but the service department needs a lot of work they do not know how to answer the phone or return a phone call. Had to get a neighbor drive me back to see if my expe department needs a lot of work they do not know how to answer the phone or return a phone call. Had to get a neighbor drive me back to see if my expedition was ready,it was, sitting in the parking lot, and no one called me, NOT VERY HAPPY WITH SERVICE DEPARTMENT!!! More

Thank you to Scott Kropf For the GREAT CUSTOMER SERVICE.. YOU MADE A STRESSFUL DAY BETTER. To the tech who worked on my recall Thank you Geoff you are special always have time for me!!!! SERVICE.. YOU MADE A STRESSFUL DAY BETTER. To the tech who worked on my recall Thank you Geoff you are special always have time for me!!!! More

Spoke with service dept mgr on the phone. Took time to look up the problem I was having. I made an appointment, service tech confirmined my problem. Appropiate work was preformed and my vehic Took time to look up the problem I was having. I made an appointment, service tech confirmined my problem. Appropiate work was preformed and my vehicle is working fine. More

Lower your expectations about customer service before you make an appointment. You must make your appointment online. If you have a question after you make an appointment, do not call becuase no one will ans make an appointment. You must make your appointment online. If you have a question after you make an appointment, do not call becuase no one will answer the phone. (I tried 5 times on different days.) You will have to search for someone to help you when you arrive. There is no Greeter in the service arrival lanes. Expect problems using coupons that they offer because their sysyem "does not like them". They will figure it out but it takes longer. You'll wait at least an hour for on oil change. Don't expect a printed receipt because the ability to print is hit or miss. As far as workmanship, my car ran fine all the way home so I'm assuming the oil change was done in a competent manner. More

My recent visit to AutoNation was outstanding! They've survived the pandemic, supply-chain shortages and employee turnover and still provide fast, professional service on my Ford Escape. Everyone They've survived the pandemic, supply-chain shortages and employee turnover and still provide fast, professional service on my Ford Escape. Everyone from the service advisor to the mechanic to the cashier knew their job and did it in a friendly and informative manner. In a little over two hours my car went through multiple services on the Quick Lane, was sanitized and back on the road; and the best part - the cost was very reasonable. This is why I've been an AutoNation customer for over 5 years and plan to keep coming back! More

They did a great job but was a few hours behind appointment time. Had to pick up my car the next day but customer service was great. appointment time. Had to pick up my car the next day but customer service was great. More

Brought my Explorer in for a recall and service. Follow-up was great. They told me upfront how long it would take. Kept up to date via text. Followed up with a question I had on tires. Follow-up was great. They told me upfront how long it would take. Kept up to date via text. Followed up with a question I had on tires. More

They are very efficient and got me in right away. I was very satisfied with my service I was very satisfied with my service More