AutoNation Ford White Bear Lake - Service Center

Great service once again, attention to detail and committed to providing great service. The service advisor was in constant contact letting me know what was going on and advising on future items tha committed to providing great service. The service advisor was in constant contact letting me know what was going on and advising on future items that will be coming up/due for the car. More

Took my Fusion in for an oil change (nothing else needed to be done) at my appointment time. There was only one car being checked in ahead of me but I waited about 10 minutes for someone to come and help me to be done) at my appointment time. There was only one car being checked in ahead of me but I waited about 10 minutes for someone to come and help me. The person who finally came was new and spent the first 5 minutes working on a tablet he was carrying and telling me that I did not have an appointment. Eventually someone came by and showed him how to find it. After another 10 minutes or so, during which the rep disappeared a couple of times, I was finally checked in. After an hour and 45 minutes in the customer waiting area, someone drove my car back into the completed work area (finally!). But 15 minutes later, nothing had happened, so I walked out into the service area, found the only person present in the line of service representative cubicles and asked him when he thought I could pick up my car. The answer was, "right now, who was your service rep?" (I had no idea, he did not introduce himself), "where did he sit?" (I never saw him sitting anywhere), after which there was a prolonged search for my paperwork. Eventually a 2nd person showed up, said he had been looking for me "forever" (well, I had been in the customer waiting area and then in the middle of an empty service bay talking to the only other person there!). The guy "who had been looking for me" tried to check me out (the usual cashiers were all gone to lunch), but was unable to log in to a terminal. Shortly after that, one of the cashiers returned and I was able to pay and leave. Oh, and without the offer of a car wash that had been given to the people who had left ahead of me earlier (though, at that point, I would have refused, I just wanted to get home). More

I was kept informed as to the progress of repairs. Service was completed in a timely matter. Service was completed in a timely matter. More

Service was good. They washed the car which left huge water spots on the paint. After two more washes at a different car wash, a clay treatment to remove the etched sp They washed the car which left huge water spots on the paint. After two more washes at a different car wash, a clay treatment to remove the etched spots and a hand wax with Meguiars Ultimate, the etched spots are still on my paint. More

Used to drive in for oil changes and service was quick. Now that they required scheduled oil changes I figured it would be just as quick if not more so. This was not the case and it took me two and a half Now that they required scheduled oil changes I figured it would be just as quick if not more so. This was not the case and it took me two and a half hours for a simple oil change. And then I saw that my vehicle was done for half an hour before anyone came and got me. Took me asking four people to get my paperwork and receipt to finally get my vehicle back. More

The service department has a lot of opportunities with both efficiency & customer service. Very, very slow with completion of simple things like oil changes. 2 hours before they even started after quote t both efficiency & customer service. Very, very slow with completion of simple things like oil changes. 2 hours before they even started after quote time was an hour. Not busy - just forgot until I asked. More

Would rate them a zero if the app would take it. Appointment for an oil change and tire rotation for 830 am that I made weeks ahead of time and was promised no longer than an hour turned into 3.25 Appointment for an oil change and tire rotation for 830 am that I made weeks ahead of time and was promised no longer than an hour turned into 3.25 hours. Didn't even put the car up on the lift until 90 minutes in. Then they forced me to pay for a new set of lug nuts they admitted were defective and they've known about it for years, or they wouldn't rotate the tires. Stunning lack of appreciation of their customers. More

Website: I maybe misread. It said 7am! on a Saturday ? Cool I thought. I got to Auto Nation at 6.50am and it was as deserted as it could get. A guy finally came around the cor It said 7am! on a Saturday ? Cool I thought. I got to Auto Nation at 6.50am and it was as deserted as it could get. A guy finally came around the corner of the building and I asked him when it opened, and he said 8am. So I went back to East St. Paul for 45 minutes. Quick it wasn't for me. I was there 60 minutes to have a screw removed from a tire and install a plug in the hole. Set me back a whole thirty bucks. Greatfull for the Saturday early service. Customer waiting area was clean and nice. I would suggest if you are going to keep people waiting for a long period; replace the chairs! They are like sitting on a hockey bench. Someone say hi to Mike Gerlack and Dan (apologies Dan forgot your last name) They helped when another vehicle was badly needed. Inv: 597569 > Kathi More

Great service, when we entered we were informed they were backed up and provided a comfortable area to wait. Service guy kept us informed on progress. Other than the long wait it was a good experien were backed up and provided a comfortable area to wait. Service guy kept us informed on progress. Other than the long wait it was a good experience More

Still my A/C not working I hate to argue that why I do not want to take it again not want to take it again More