AutoNation Ford White Bear Lake - Service Center
White Bear Lake, MN
772 Reviews of AutoNation Ford White Bear Lake - Service Center
Website: I maybe misread. It said 7am! on a Saturday ? Cool I thought. I got to Auto Nation at 6.50am and it was as deserted as it could get. A guy finally came around the cor It said 7am! on a Saturday ? Cool I thought. I got to Auto Nation at 6.50am and it was as deserted as it could get. A guy finally came around the corner of the building and I asked him when it opened, and he said 8am. So I went back to East St. Paul for 45 minutes. Quick it wasn't for me. I was there 60 minutes to have a screw removed from a tire and install a plug in the hole. Set me back a whole thirty bucks. Greatfull for the Saturday early service. Customer waiting area was clean and nice. I would suggest if you are going to keep people waiting for a long period; replace the chairs! They are like sitting on a hockey bench. Someone say hi to Mike Gerlack and Dan (apologies Dan forgot your last name) They helped when another vehicle was badly needed. Inv: 597569 > Kathi More
Great service, when we entered we were informed they were backed up and provided a comfortable area to wait. Service guy kept us informed on progress. Other than the long wait it was a good experien were backed up and provided a comfortable area to wait. Service guy kept us informed on progress. Other than the long wait it was a good experience More
Very organized, clean, respectful. Completed recall inpection, oil change and tire rotation in estimated time. I miss the courtesy vehicles option, for longer repairs. Completed recall inpection, oil change and tire rotation in estimated time. I miss the courtesy vehicles option, for longer repairs. More
If I hadn’t purchased the vehicle protection plan I would not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get chec not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get checked in and if you wait for quick service plan for at least 3 1/2 hours. Being short staffed gives a little grace however the lack of customer service skills, common sense and the willingness to be deceptive is inexcusable. Service advisors should learn to smile and not roll their eyes or sigh when dealing with customers. White Bear Auto Nation needs to implement the “Grandma” rule. Treat all customers as you would want your Grandma to be treated. More