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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.5
772 Reviews

772 Reviews of AutoNation Ford White Bear Lake - Service Center

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August 15, 2022

Website: I maybe misread. It said 7am! on a Saturday ? Cool I thought. I got to Auto Nation at 6.50am and it was as deserted as it could get. A guy finally came around the cor More

by kathihil935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was nice, personable
Aug 19, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 15, 2022

Great service, when we entered we were informed they were backed up and provided a comfortable area to wait. Service guy kept us informed on progress. Other than the long wait it was a good experien More

by rpdf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Aug 19, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 15, 2022

Still my A/C not working I hate to argue that why I do not want to take it again More

by Abay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not remember it his not bad but miscommunication is
Aug 19, 2022 -

Apple Ford White Bear Lake responded

Hi Abay, we are disappointed by your experience at AutoNation Ford White Bear Lake. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (651) 301-8386. We hope to hear from you.

August 15, 2022

No one answers the phones to schedule an appt if you don’t have internet that is not good More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Aug 19, 2022 -

Apple Ford White Bear Lake responded

Hi Pat, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 13, 2022

Cost for work…. Way out of line. Sean the service writer says you will TRASH your engine More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
Aug 18, 2022 -

Apple Ford White Bear Lake responded

Hi Dave, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

August 11, 2022

4 hours to change tires is a bit excessive. Everything was done correctly but I had an 0830 appointment and didn’t get out until 1230. More

by Seimp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service tech unknown
Aug 16, 2022 -

Apple Ford White Bear Lake responded

Hello, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

August 09, 2022

Very organized, clean, respectful. Completed recall inpection, oil change and tire rotation in estimated time. I miss the courtesy vehicles option, for longer repairs. More

by Annsloan102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 12, 2022 -

Apple Ford White Bear Lake responded

Hi, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.

August 06, 2022

If I hadn’t purchased the vehicle protection plan I would not use White Bear Ford Auto Nation for any service or quick lane needs. When dropping off vehicle plan to be there at least 1 1/2 hours to get chec More

by Windowofopportunity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron
Aug 09, 2022 -

Apple Ford White Bear Lake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. If you'd like, please contact our General Manager at (651) 301-8386. We'd appreciate the chance to make your experience a positive one.

August 06, 2022

low staff but nice people, seems like they need more help in Service area in august More

by charliehipp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Aug 09, 2022 -

Apple Ford White Bear Lake responded

Hi Charliehipp, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 05, 2022

Good service. Very friendly workers and quick turnaround even with being short staffed. Would recommend. 👍 More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennan Smith
Aug 07, 2022 -

Apple Ford White Bear Lake responded

Hi Randy, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford White Bear Lake and we hope to be of service again in the future.

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