AutoNation Ford White Bear Lake - Service Center

I was unaware of recent policy changes for the Quick Lane service on a Saturday morning (now need an appointment), but the service rep assessed their tech availability, number of other cars, etc and was able service on a Saturday morning (now need an appointment), but the service rep assessed their tech availability, number of other cars, etc and was able to take it in and get it completed before the end of the day...have been a consistent customer since returning to the area in 2016 and have been very happy with our "working relationship"....my 2015 Escape has 210,000+ miles on it and still runs great!!...on the big things like the rare occasion I've had a complaint, Lacey has gone above and beyond to rectify the situation...but it is the little things like a service rep making a judgement call and accepting my car without an appointment, instead of turning me away "because it is the new policy" that makes me smile...they are a great bunch!!! More

Very friendly, helpful and informative. Service was faster then expected. The woork was clearly stated. Service was faster then expected. The woork was clearly stated. More

Close to home and convenient. Have had many cars in the service over 24 years. Have had many cars in the service over 24 years. More

Extremely friendly and knowledgeable staff. They kept us updated while they worked on the vehicle. They kept us updated while they worked on the vehicle. More

Very friendly to set up appointment with and kept me in the loop with problems found on vehicle during the inspections and how the service was going and how much time was left until it was going to be comp the loop with problems found on vehicle during the inspections and how the service was going and how much time was left until it was going to be completed. My service advisor made the process very easy and effortless. Definitely going to come back for my vehicle services More

Horrible dealership. Asked them to check out an oil leak and after paying for their full service they told me everything is fine. Brought my Explorer home and looked un Asked them to check out an oil leak and after paying for their full service they told me everything is fine. Brought my Explorer home and looked underneath - still leaking. Brought to Hudson Ford and they told me 2 axle bearings shot as well as PTU - $2500. Called Autonation -- no return call. I would never go there again and I make sure I let everyone know the same, More

Dropping me vehicle off was a little hectic at first. Knowing where to go was a little confusing due to a lack of signage, but one I was connected with an employee, I received great quality service. Knowing where to go was a little confusing due to a lack of signage, but one I was connected with an employee, I received great quality service. More

Reliable service every time I bring in my car for servicing for over 6 years now. If you have a concern Ford service people immediately addresses it. Excellent customer service! servicing for over 6 years now. If you have a concern Ford service people immediately addresses it. Excellent customer service! More

July 1st, I drop off my Ford Escape at noon. The lady on the phone said it would only take 3 hours to fix's the head light, oil change and check the fluids and check the ailment. No one call tha The lady on the phone said it would only take 3 hours to fix's the head light, oil change and check the fluids and check the ailment. No one call that day to tell me that they were keeping the car overnight. the next I waited for someone to call. At 11am I stated to call the dealership. I call every department, and no one answer. So, I call Ford Pass and she did the same thing. I was beginning to think the shop had close. I couldn't find a ride and I was beside myself. Findley, I got a ride to the shop by a neighbor that was very unwilling. I ran into Cory and he said can I help you, after I flag him down. No one else was around. I needed my car back He went to check on it and he said it wasn't ready yet. And I said oil and head light. It's now around 1pm OMG! they are closing at 3pm. The unwilling lady wasn't going to give me another ride to get my car. So, Cory said he would pick me up. when the car was done. His wife was in my neighborhood so Cory call me and said his wife would pick me up and I gave the address. It took my whole weekend. I been a costumer for many years, and this was the worst. Thanks to Cory everything got back to normel. More

Bad customer service I had to wait to pick up my truck over a half hour before someone helped me over a half hour before someone helped me More