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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.5
772 Reviews

772 Reviews of AutoNation Ford White Bear Lake - Service Center

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June 15, 2022

Service was good, Work was completed as promised and service advisor was helpful. Scheduling appointment was difficult and confusing. This location says it is a Quicklane, but it really isn't anymore. More

by mg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Vang
Jun 16, 2022 -

Apple Ford White Bear Lake responded

Hi. Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 15, 2022

My service advisor was very polite and helpful beginning with my 1st call and through my entire experience when visiting your service center. Mr Khan was very attentive to my needs and wa sensitive to my d More

by dannyhimel66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murtuza Khan
Jun 15, 2022 -

dannyhimel66 responded

Same as above

June 15, 2022

My last service was not completed timely inspite of dropping vehicle off early and returning to pick it up 5 hours later. This is not my usual experience. More

by Woodsprite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jun 16, 2022 -

Apple Ford White Bear Lake responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help. Thank you.

June 14, 2022

The service was prompt and on time . The cost the the service was average and acceptable. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Jun 15, 2022 -

Apple Ford White Bear Lake responded

Hi Paul, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 13, 2022

There is no service department anymore. I have three Ford trucks and always had great service when Cindy and her team were there. Now, no one answers the phone no one calls back no one‘s th More

by Markmoeinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anyone would be goid
Jun 15, 2022 -

Apple Ford White Bear Lake responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford White Bear Lake take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (651) 301-8386 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 12, 2022

Appointment was for new front brakes & The Work's oil change. Very pleased with everything. Always very professional! More

by Mark B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun
Jun 13, 2022 -

Apple Ford White Bear Lake responded

Hello Mark, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 09, 2022

My service representative was fast, informative and worked at keeping in the loop. When I voiced my issues, I was listed to and my problems taken care of. When I picked my car up every one treated lik More

by SJRAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan and a Miss Vang
Jun 10, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 08, 2022

Very easy to schedule an appointment. Brought car in and had it back in a day. Everyone was very friendly and helpful. More

by Mike M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim N
Jun 10, 2022 -

Apple Ford White Bear Lake responded

Hi Mike, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

June 08, 2022

2021 F-150 V6 hybrid. Bad coil at 21k miles causing misfire 100 miles into a 750 mile trip from MN to MI. This dealership is going through changes and running very short o More

by brianpokane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Jun 10, 2022 -

Apple Ford White Bear Lake responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

June 07, 2022

I was very pleased with the great customer service and time it took to do oil change More

by Ec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
murtuza khan
Jun 09, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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