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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.5
769 Reviews

769 Reviews of AutoNation Ford White Bear Lake - Service Center

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May 23, 2022

Came to pick up a vehicle from service twice in 2 weeks. First time took over an hour to talk to get my car and for someone to tell me specifically what they did to the car. Had to bring in 10 days later be More

by nh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
May 25, 2022 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (651) 301-8386 -- we hope to hear from you soon.

May 19, 2022

I brought my car in for a recall. Travis explained what needed to be done and how up I would be notified. More

by Rtaschom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
May 21, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 19, 2022

They don't follow-up with their customers! I dropped my truck there at 8am and never got a call back for ANY updates! I ended up calling every hour and having to leave a message to my "assigne More

by CathyV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn, Tyler, someone else
May 18, 2022

I know they are short on help but they did their best to accommodate me as quickly as possible. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylen
May 20, 2022 -

Apple Ford White Bear Lake responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 17, 2022

Brought 13 explorer in for toe link recall and service, auto nation ford applied applicable discounts for service, waited a hour or so couldn't be happier! More

by Ford fairlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason dowell
May 18, 2022 -

Apple Ford White Bear Lake responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

May 17, 2022

They did an excellent job on servicing my truck thank you for the great job keep up the good work.😊🇺🇲 More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Vang
May 20, 2022 -

Apple Ford White Bear Lake responded

Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

May 16, 2022

It was the worst experience in the forty plus years we have been a customer. More

by mibewolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim
May 18, 2022 -

Apple Ford White Bear Lake responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford White Bear Lake take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

May 16, 2022

I was impressed with the timely manner to get my oil changed. I wish there was a way you could tell if they did actually rotate the tires. Lol More

by wmilbauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey
May 18, 2022 -

Apple Ford White Bear Lake responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

May 16, 2022

We pulled in and checked in and waited less than 1 hour to have the service completed. Quick and easy. More

by lindajw220
Recommend Dealer
Yes
Employees Worked With
Sorry, my husband spoke with serviceman and I didn't get a name. However, the woman at the Service Desk was very helpful .
May 18, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 15, 2022

I brought my Edge in for a tire leak and ended up getting an oil change. The advisers were very helpful and accommodating. More

by rbredsten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Lee
May 18, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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