AutoNation Ford White Bear Lake - Service Center

Brought my vehicle in for a recall and had them rotate tires and do an oil change while it was there. Was able to use a loaner and everything was done by the early afternoon. As a bonus, they also had my tires and do an oil change while it was there. Was able to use a loaner and everything was done by the early afternoon. As a bonus, they also had my car washed. It was the first time they did not ask me if I wanted more done than what I came in for and I really liked that. Was greeted promptly and checked out efficiently as well. More

brought car in for deflective air bag recall. Had 9:00 appointment and was not quickly greeted. Finally someone came up and asked who my advisor was? I had no idea , I explained I had an appo Had 9:00 appointment and was not quickly greeted. Finally someone came up and asked who my advisor was? I had no idea , I explained I had an appointment and would be dropping the car off for the day. The guy insisted that he find my advisor Amy before he could sign me in or do any paper work. Finally after a 15 minute wait is was determined Amy was in meeting. I was getting a little hot. I don't need an advisor just let me drop off the car and catch my ride which was waiting outside. Eventually able to speak to another (advisor) What happened to "service tech"? Came back at 4:30 to pick up car. Greeted with this question. Did your advisor call? I said no. I asked if the car was done? The person said he did not know as the computer was not updated or showing my car as done. I literally has to beg a person to go back to the service garage and see where the mechanic was on my car. It was evidently waiting for my advisor to see if I agreed to recommended repairs of $2800 . Finally after 30 minutes the car was brought out and another advisor went over the recommendations with me.. Was not a good experience. Sorry to say it. More

I love auto nation their customer service is top notch. Friendly and professional. The staffs are very great. I will always refer clients to them for the way they treated me anytime I have need to do somet Friendly and professional. The staffs are very great. I will always refer clients to them for the way they treated me anytime I have need to do something on my car. More

Both the Steve’s where able to get my truck in quick after another dealer “Anderson Koch Ford” did not fix my truck the first 4 times. Thank you for standing up for me. after another dealer “Anderson Koch Ford” did not fix my truck the first 4 times. Thank you for standing up for me. More

People are very friendly! Seems short handed or possibly just very busy!thank you very much Seems short handed or possibly just very busy!thank you very much More

I went to AutoNation Ford for an oil change. It took longer than I expected even though I had an appointment. The person checking in did not tell me how long the wait would be. Also, at the e It took longer than I expected even though I had an appointment. The person checking in did not tell me how long the wait would be. Also, at the end of the oil change I was given a list of 4 items that needed to be done. I know they need to sell services, but I felt it was a lot. I am going to call the service person there that I know to ask him if all these items are necessary. More

I was kept informed on my options and the work was done when it was promised. I didn't have an appointment but they fit me in. when it was promised. I didn't have an appointment but they fit me in. More

We always use Auto Nation Ford for oil/filter/lube on our 2012 Ford Escape. 2012 Ford Escape. More

Everyone I dealt with was very courteous and professional. The work was done quickly and professionally. professional. The work was done quickly and professionally. More

Had a great experience today. I was met immediately on entering for scheduled appt, I was kept informed at each step of my service and while my appt took some time,it was complete I was met immediately on entering for scheduled appt, I was kept informed at each step of my service and while my appt took some time,it was completed successfully. I appreciated the attention to details. Thank you! More