AutoNation Ford White Bear Lake - Service Center

Great service & very friendly staff/ nice that they offered small bottles of cold water during wait of oil change and wash offered small bottles of cold water during wait of oil change and wash More

I've been going to this dealership since 1994 and they've always been there for me always been there for me More

My technician was very friendly and advised me on required maintenance needed. The customer waiting area was comfortable, had free coffee and breakfast bars available. I really appreciated the comp required maintenance needed. The customer waiting area was comfortable, had free coffee and breakfast bars available. I really appreciated the complimentary car wash. More

Always very prompt and helpful. Courteous employees. Have complete trust in the service on our car. Have complete trust in the service on our car. More

Very good service, On time and out quickly!!Well done. Very good service, On time and out quickly!! Well done. I will be back! Good Job Very good service, On time and out quickly!! Well done. I will be back! Good Job More

Took longer to complete work on my truck for recall fix, estimate was 1 to 3 days. I took 5 days. Would of nice if they check to see if they had all the parts before they started. estimate was 1 to 3 days. I took 5 days. Would of nice if they check to see if they had all the parts before they started. More

Dealership personnel were great!! However, 2 hrs to get a basic oil change? Seems a little excessive??? Ya, I’ll go back. basic oil change? Seems a little excessive??? Ya, I’ll go back. More

Over charges. We call them out on it and they change the price. Can’t be trusted. price. Can’t be trusted. More

When I set up my appointment I told them I wanted an oil change and tire rotation. Also something was wrong with the electrical as my clock hasn't been working. There was also something in the blower motor. change and tire rotation. Also something was wrong with the electrical as my clock hasn't been working. There was also something in the blower motor. The gal said that I had to drop off my car as they would have to hook it up to the machine to diagnose the issue. They told me I would get a shuttle to drive me home and pick me up when the services were completed. I got to the dealer and the guy didn't know why I was there. Said that I was having service in the fast lane. I told him all that was told to the gal when I first called. He wrote everything down. I had to tell him that I needed a shuttle to drive me home and pick me up when the service was done. The guy who drove me home was Mike R. He was awesome. It was 4 hours later when someone finally called me about the car they hadn't even started on anything yet. I only ended up getting an oil change and tire rotation and that took another 2 1/2 hours to complete. When she called to say that was finished I asked if they could pick me up at 2:45 and she said that there was nobody to pick me up. She didn't know I needed a ride. She then said she had to talk to her supervisor and that if I didn't hear back from her to assume someone was coming to pick me up. Someone did come pick me up and he was a very nice man. We have had numerous issues with the service department. Never a good experiance. More

They were very supportive and knew exactly what I wanted to be done to get my truck oil change and for all around maintenance. to be done to get my truck oil change and for all around maintenance. More