AutoNation Ford White Bear Lake - Service Center

Autonation has been working on our work trucks for many years, they usually are able to get us on the schedule in a timely manner. It is sometimes difficult to diagnose all the problems but they usually do years, they usually are able to get us on the schedule in a timely manner. It is sometimes difficult to diagnose all the problems but they usually do a good job. More

everything was good. I got in and out at the time they said that I would I got in and out at the time they said that I would More

Great experience. Communication including video spotlighting and verifying the issues. NO Upsell, they fixed what was wrong, kept in contact with me. Very easy proc Communication including video spotlighting and verifying the issues. NO Upsell, they fixed what was wrong, kept in contact with me. Very easy process More

Dropped vehicle off for scheduled service first thing Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on M Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on Mondays. So they had the vehicle all day, didn't diagnose it or even do the unrelated recall work I also needed done. More

I was greeted immediately by my advisor Troy. I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an estimate for repairs within that time frame and the repairs were completed on time. The estimated repair cost was correct and I am very pleased with my service. More

scheduling was easy, service was done quickly, I was kept informed, they offered me a ride to come get my truck. Great experience and better than last time, so improving! informed, they offered me a ride to come get my truck. Great experience and better than last time, so improving! More

I have been dealing with a navigation problem since I bought the car - new. The dealer I bought the car from couldn’t solve the problem. I happened to walk by auto nation stopped in and described my issu bought the car - new. The dealer I bought the car from couldn’t solve the problem. I happened to walk by auto nation stopped in and described my issue to Ron and he was excellent. He asked me to bring in my car. He immediately had an idea what the problem was. I left my car and he had the work done as promised. I live in iowa but I will drive to auto nation for on going maintenance because of Ron and the superior customer service. More

great dealership, always provide good service and clear explanation of issues requiring attention and cost and timing to repair explanation of issues requiring attention and cost and timing to repair More

Ron did a great job with explaining what Ford needed to look at prior to doing any repairs to my radio. It’s working 100% now and he didn’t have to do much at this point. I did find a repair for after vers look at prior to doing any repairs to my radio. It’s working 100% now and he didn’t have to do much at this point. I did find a repair for after version 3.4 was loaded and followed that from an F150 group and that really was the fix. The issue I had was Ron said I may have an hour to hour and a half wait that was fine. I went to check on my truck which was sitting just outside the service window and the desk person literally said, “ I don’t have the paperwork” another hour goes by and now my truck has been moved outside and she still didn’t have paperwork nor did it appear she had made an effort to maybe look into the situation she stated just a minute and went looking for paperwork and the truck. That’s pretty bad, given what had transpired not good at all. I know AN does better than this. Hopefully next time. More

I brought my ford fusion in for recalls and a oil change. Everything went alright with with those 2 things. However I was surprised that they check why my check engine light was still on after repairs. I'm n Everything went alright with with those 2 things. However I was surprised that they check why my check engine light was still on after repairs. I'm not sure what the recalls where however I thought my check engine light would have been off when I picked it up. Now I have to bring it back to have that checked out it would have been nice to get it all done in one day. When I worked in the field for years we where thought to let the customer know if you see other things wrong with the vehicle. More