I initially went up to Apple Honda York to test drive the Insight and to look a some of the Civics. I had no intention of proceeding with the sale process during my initial visit. Jon took me out and explained the car and showed how pretty much everything worked. I was blown away by the driving experience, the technology in the car, the fact that I did not even need to consider my backup plan and Jon's ability to connect to the customer while also trying to make the sale. I was satisfied with the overall process and would definitely buy from again.