Ardmore Toyota - Service Center

I rated the service excellent because I thought it was superb. The customer service was outstanding. Often today it can be an arduous process, and one that I dread and as a result often leads to procrasti superb. The customer service was outstanding. Often today it can be an arduous process, and one that I dread and as a result often leads to procrastinate, particularly when it comes to car repair. As a woman, I often feel that I am talked down to and more often then not ripped off because of the lack of knowledge, or the perceived lack of knowledge. This experience, starting with the customer service rep, Michael Drummond, completely renewed my faith in respect and honesty when dealing with car repairs. At first I was apprehensive because I was advised not to go back to the dealer because they were over priced and tend to “up sell” repairs and maintenance, but I had been to two outside mechanics who told me I needed a new transmission, but I felt that wasn’t the case. So I decided to take it back to the dealer since they would be more familiar with anomalies that might be associated with my Toyota rav4. I spoke to a customer service rep named Michael Drummond, and was impressed by the fact that he didn’t try to automatically sell me on a new transmission, he said to get it in for a diagnostic test first and then go from there. The day of the appointment when I went to start the car to bring it in, I found the battery was dead and when I popped the hood I had found that there were chemicals that had oozed out of it. I was sure I needed a new battery on top of everything else, even though, the battery had just been installed four months ago. This was when another stellar performance in customer service came into play. When I called Michael to tell him my car would not start so I would have to cancel the appointment and that I thought I need a new battery, he said “no problem, I will come and pick the car up and lets just have the diagnostic done first, before jumping to any conclusions.” I live less then a mile away from the dealer, and he was here within 15 minutes with a battery box, started my car, and took it to the dealer. Once the diagnostic was done, I found I did not need a new transmission or battery, which was a huge relief, and was given great recommendations, by Michael, due to the results of the diagnostic test. The car runs great and I well be bringing it back this week for routine maintenance as a result of the recommendations given by Michael and the diagnostic report. Please continue to always give exemplar customer service and continue honesty business practices. More

I brought my car in for inspection and I was greeted by Don Cannon. He was very professional, friendly and knowledgable. He asked me if I had any concerns about my car and I said that I was just here for m Don Cannon. He was very professional, friendly and knowledgable. He asked me if I had any concerns about my car and I said that I was just here for my inspection. He told me that it would be approximately 30 mins to an hour. He then went on to inform me about the shuttle service that would take me to the near by stores so I could shop while I wait and I could call when I'm ready to be picked up! Who wouldn't love that! I told him another time but I thanked him for that information. He told me to have a seat and that there are complimentary drinks to help myself. Later he came over to me and informed me that my car was now being serviced and I should be done soon, he told me that there were no problems but he recommended that I change my tires before the fall. Not only was my visit expedient but I was kept well informed about the progress of my car by a well mannered, friendly, outgoing worker who also demonstrated that he had my best interest in mind when he informed me about the future care of my car. It's service like this that keeps my coming back. I also recommended ardmore toyota scion to my parents and they are now the owner of a brand new toyota. Thanks Don! More

I arrived unexpected with a noise in the front of the car near the wheel. Don said it would be about 20 before he could get someone to take a ride with me and see what was going on. In about 20 minutes or near the wheel. Don said it would be about 20 before he could get someone to take a ride with me and see what was going on. In about 20 minutes or so Don and I were out on a test drive to hear the noise. He resolved the issue in just a few minutes and I was on my way. Thank you More

I purchased a new Prius from Ardmore Toyota in 09. Since then I have been using their service department for all my needs, and they have always been professional and efficient. The customer service is extr then I have been using their service department for all my needs, and they have always been professional and efficient. The customer service is extremely detailed and attentive, the facilities clean, and the work is done timely. When I have needed to leave the car overnight they made sure I had a rental, and in a one day visit they have a terrific shuttle service. I had them drop me off at work and pick me up afterwards. Overall, terrific experiences in the service side of the dealership. More

Had a major problem with my Toyota Camry. These folks, especially Don Cannon, went out of their way to help, including covering all warranty matters and providing a loaner car. Would recommend them to an especially Don Cannon, went out of their way to help, including covering all warranty matters and providing a loaner car. Would recommend them to anybody for good service work. More

This dealership is incredibly professional and the customer service is off the charts! All of my questions were answered with respect and the overall friendliness of ALL of the staff was exemplary. Ex customer service is off the charts! All of my questions were answered with respect and the overall friendliness of ALL of the staff was exemplary. Experiences at other dealerships have been no where near the same as ardmore toyota. I will be coming here for a very long time. More

Ian and Scott went out of the way to get my truck ready for a long distance trip on short notice. They identified all the issues and recommended avoiding unnecessary repairs. I got my truck back earlier th for a long distance trip on short notice. They identified all the issues and recommended avoiding unnecessary repairs. I got my truck back earlier than expected and had a trouble free trip. I highly recommend this dealer and these guys More

Ian has been professional and diligent and timely with all his work. I have come to trust him as the preferred service provider to my and my family's various cars. He is a credit to Ardmore Toyota. all his work. I have come to trust him as the preferred service provider to my and my family's various cars. He is a credit to Ardmore Toyota. More

I joke with my husband that going to get the car serviced is like a spa day for me. Seriously, everyone is welcoming, helpful, gracious and friendly. The waiting area is clean, well-kept and comfortable. is like a spa day for me. Seriously, everyone is welcoming, helpful, gracious and friendly. The waiting area is clean, well-kept and comfortable. I can get a little work done and relax. They keep to their schedule and get the work down in the time they promised and they're always clear about what things are going to cost. I would recommend them to anyone. More

I bought a new Scion Xb in 2009 from them and was very pleased with both the sales experience and the car. I purchased the extended warranty program for 100,000 mile coverage where you get the premium bac pleased with both the sales experience and the car. I purchased the extended warranty program for 100,000 mile coverage where you get the premium back if you don't use the warranty service after 100,000 miles. I put a lot of mileage on and back in January I already exceeded the mileage and got the $1000.00 back a few weeks after applying for it. I never expected to really get it back thinking they would make something up to weasel out of it. They are very honest and uphold their word. Since I put a lot of mileage on (about 5000 a month), I have had a lot of routine service done there. They are always extremely courteous, do good work and the price is always fair. Jay in particular has always taken that extra effort for me of ensuring that things are taken care of beyond even my expectations. For instance, this past Saturday I took my car in because I had a flat and needed the tire to be fixed. I was in a hurry because I had to go out of town to a conference and only had a short amount of time available. Jay not only moved me in front of people to get it done fast but got the work covered under the tire's road hazard warranty so it was a minimal charge. You can't expect any better service anywhere than that. They are the best I've ever dealt with and would highly recommend them for both sales and service of a Toyota or Scion vehicle. More