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Arlington Acura in Palatine
Palatine, IL
1,665 Reviews
At Bob Rohrman Arlington Acura in Palatine, IL, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Bob Rohrman Arlington Acura is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,665 reviews
December 06, 2025
These people are not there for help they just for screw people. They’re the worst people. people. They’re the worst people. More
by rendonjose31
Verified CustomerEmployees Worked With
September 04, 2025
Purchased a new car from them and within a year discovered they had done body work on the car and it is now bubbeling and peeling. I have left numerous messages for the sales manager, salesman, an discovered they had done body work on the car and it is now bubbeling and peeling. I have left numerous messages for the sales manager, salesman, and the General Manager with no return phone call. More
by jillwaits5
Employees Worked With
David Lee
August 31, 2025
Arlington Acura is the absolute best dealership ive ever done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class servic done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class service. He was accommodating to all my requests and went above and beyond to make sure I was happy. From start to finish, David Lee was outstanding and Ideen in Finance put the bow tie on the transaction. If anyone is searching for a vehicle, David Lee should be your first call and Ideen is your financial wizard. More
by eddie.k
March 08, 2025
Good people to do business with great sales people as well clean place will go back there again well clean place will go back there again More
by martinezboxing01
Employees Worked With
January 02, 2025
Car buying is unfortunately typically not the greatest experience and that held true at Arlington Acura. I spent the first day haggling over services/items that were added to the car that I didn't even a experience and that held true at Arlington Acura. I spent the first day haggling over services/items that were added to the car that I didn't even ask for, we never even got to the price of the vehicle. Once I finally got all that taken off, then there was discrepency regarding financing and the published price of the car at the time of purchase, which I am still trying to them to acknowledge. Love the car, hate the process. More
by Terri
December 19, 2024
This place used to be good (past tense). Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond to emails. They only seem to care when it's time to purchase a vehicle or when your lease is up. I had several options to buy out my lease with other dealers and decided to do business here since I was a loyal customer to the dealership, that was the biggest mistake I ever made when it came to choosing dealers to do business with. I decided to take my business elsewhere due to the fact of extremely poor customer service from the whole dealership, from internet sales, finance and even management, they don't care about any customer, all they care about is making money and when you have an issue, it seems like you're bothering them. Look elsewhere besides this dealer to spend your money on. More
by Matt
Employees Worked With
November 30, 2024
We just purchased a new 2025 Acura RDX A-Spec with Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better sales Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better salesman! Finance Manager Ideen was also super helpful and accommodating. And lastly, thanks to the Big Boss Gene for being so nice and helpful. Thank you guys again so much! Mae and Martin… More
by de5Martin
Employees Worked With
Other Employees :
Trevor Schaefer
June 02, 2024
Horrible experience trying to purchase a 2024 Acura RDX base model from Arlington Acura. I am a Costco member so went through their auto program in order to receive no haggle pricing. I was contacted by th base model from Arlington Acura. I am a Costco member so went through their auto program in order to receive no haggle pricing. I was contacted by this dealership on April 24th and received the Costco price. The dealership THEN asked if I had any other vehicles in our household. Since we have a 2021 BMW X5 I was entitled to an ADDITIONAL $750 off the quote I received. The sales person INSISTED that the quote included the $750 discount??? At this point the runaround intensified as well as the urgency type pressure techniques. I knew this pricing was incorrect so I ended up contacting management at the Costco auto program for intervention. Costco forced the dealership to send me the correct price with the 2 discounts. Arlington Acura reluctantly sent me the pricing after leaving me a voice mail asking if I wanted the quote? I did want the quote and finally received it on May 1. On this very day Acura financial more than doubled the financing rate from 1.9% to 3.9%! Due to the extremely poor treatment, dishonesty, pressure techniques, more than doubling of the financing rate and stalling techniques I refuse to purchase a vehicle from this dealership. I’ve driven a Honda/Acura for 44 years and it’s extremely disappointing to receive this type of treatment. I sent an email to 4 salespeople and the general manager at this dealership and never received a response.If NEGATIVE stars were possible that’s what I would give. BUYER BEWARE! More
by ACURA/HONDAOWNER44YEARS
