Arlington Acura in Palatine

No Disappointments! This is my second experience at Arlingnton Acura and with Muhammed Patel and I have to say once again provided excellent customer service! I left happ This is my second experience at Arlingnton Acura and with Muhammed Patel and I have to say once again provided excellent customer service! I left happy and excited about my new purchase. I don't look at Muhammed as just any salesman, but someone who I genuinely trust in and can depend on. He super friendly, extremely funny and consistently dependable. Whatever you want he will find a way to get it for you! I wanted XM on the car I wanted and he delivered and got it installed. He never fails to please. I would never go to anyone else. If you are looking to buy or lease an Acura requesting for Muhammed will be your best bet! He will not disappoint :) More

Wonderful experience! I had a wonderful experience working with Muhammed Patel to lease a 2015 Acura ILX. This was my first time leasing/buying a car. Being a first time ow I had a wonderful experience working with Muhammed Patel to lease a 2015 Acura ILX. This was my first time leasing/buying a car. Being a first time owner I had visited various dealerships and had spent a lot of time trying to make a decision on the car. The moment I entered the Arlington Acura dealership and met Muhammed I knew that this is going to be time well spent. I made the decision on the car in just half hour. Muhammed made the whole process - from decision making to completing paperwork for the lease - smooth and easy. Muhammed has been very prompt in keeping in touch to ask about car performance etc. I will definitely recommend the dealership and especially working with Muhammed. More

Quick and painless Muhammed Patel is very easy to work with. Between my wife and I, we have leased 5 Acura's from him. He remembers who we are and is always proactivel Muhammed Patel is very easy to work with. Between my wife and I, we have leased 5 Acura's from him. He remembers who we are and is always proactively contacting us when he feels he can get us out of our current cars and into something new with the same payments. We will only deal with Muhammed because we are not just a number to him, we are a client and he keeps in touch with us. More

Very good Liars I stopped by today and spoke to Cesar and he give me a quote on the internet but when I got there,,nobody is accepting their own numbers including the I stopped by today and spoke to Cesar and he give me a quote on the internet but when I got there,,nobody is accepting their own numbers including the Internet sales manager and GM. I was so mad because I drove all the way from Chicago and they waisted my time. They are full of LIARS!!! More

Will keep coming back until I'm in a retirement home. Dustin is the man. We walked onto the lot 2 weeks ago and he greeted us with open arms. Polite and personable. Dustin showed us a number of vehicle Dustin is the man. We walked onto the lot 2 weeks ago and he greeted us with open arms. Polite and personable. Dustin showed us a number of vehicles but they didnt have what we wanted at that time. He took good notes and let me know that evening what he had, and what was being prepared for sale. We touched base a few days later and i came back that day. Dustin promised that he could meet the montly payment that I wanted to be at, and provided unparallelled service. The deal got signed and Dustin was the reason! My wife said that we HAVE to purchase from this location because Dustin offered to assist in putting my jeep top on, after he was off work. That type of service is unheard of. The only problem is that Dustin doesnt do mortgages, real estate, insurance, or childcare...because I would definately give him my business in all of those markets as well! Great hire ROARMAN! More

I am very impressed with Arlington Acura and am really happy to be a first-time Acura owner! My salesman, Cesar, was very personable and helpful from the moment we walked through the door until I drove my happy to be a first-time Acura owner! My salesman, Cesar, was very personable and helpful from the moment we walked through the door until I drove my new car out of the parking lot. He followed up with a phone call and has called me back with answers to my questions about some accessories that I want. It's a long drive from my home to Arlington, but because of the personal interest expressed by this dealership and Cesar, I am planning to return for service as long as I am able to make the long drive! More

We purchased third Acura from Arlington Acura yesterday, January 25, 2014, from Mike Nauret. He, with coordination from his manager Marcin Ajdukiewicz, worked with us in a very professional, friendly and c January 25, 2014, from Mike Nauret. He, with coordination from his manager Marcin Ajdukiewicz, worked with us in a very professional, friendly and compeltely non pressure manner to package a purchase of our MDX that was perfect. Mike was very patient and committed to our requests. Marcin and Mike together were very creative and flexible in packaging the deal. To wrap-up this positive experience, we worked with Frankl Stenghellini. In addition to his putting through the financing in short order we were delighted with an even better rate than we thought. By the way, he was a blast to work with. We've gone to this dealer for years for purchases and all our Acura maintenace and repairs. We will continue to do so for years to come. We can't recommend this dealer more. Thanks Arlington Acura Team! Jack & Jo Buxbaum More

To begin with, I would just like to start off by sharing that I had the most OUTSTANDING experience at Arlington Acura of Palatine. Everyone there was nothing short of excellent. Next, I would really like t that I had the most OUTSTANDING experience at Arlington Acura of Palatine. Everyone there was nothing short of excellent. Next, I would really like to recognize Mike Nauert as the man who really made my experience with Acura so incredibly phenomenal. Mike went ABOVE AND BEYOND to assure I got the vehicle that I wanted and was right for my extremely particular and specific needs. After had dealing with multiple dealerships and other sales men before Mike and Acura I can honestly say I am grateful and appreciative for all Mike has done for me. I would highly encourage anyone who is looking for a vehicle to go to Arlington Acura of Palatine and see Mike. Overall, Arlington Acura of Palatine is a very fine dealership and I look forward to continuing to purchase all further vehicles from them. Needless to say Mike made a costumer for life out of me. More

We bought new Acura MDX here in March. When we bought this new car, we were promised that we would get free loaner car every time we come for the service. Right now, my MDX is due for first service. When this new car, we were promised that we would get free loaner car every time we come for the service. Right now, my MDX is due for first service. When I called the service department to schedule the service, I was told that I couldn't get the loaner car. I am surprised and felt very bad. Then I contacted the sales person (who sold the car to me). He also told me that he couldn't get me the loaner car after he talked with the service department. I felt very bad about my experience. This is very bad business practice. How could you treat customer like this? To be honest, free loaner car when service was one of the major reason that we made the decision to buy the car from this dealership. Now I regret about my decision. This is my first business with this dealership, and is also the last business here. I will NOT recommend any friend/people to do business with them either. More

The service department at Arlington Acura is amazing!! When it was time to buy a new car, I bought another Acura so I could continue using this service department. They go above and beyond to make sure t When it was time to buy a new car, I bought another Acura so I could continue using this service department. They go above and beyond to make sure the car is safe and you understand what needs to be done. I never felt they were trying to push me to do a service I did not need. More