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Arlington Acura in Palatine

Palatine, IL

4.5
1,664 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,664 Reviews of Arlington Acura in Palatine

December 11, 2021

Great service and Value. Their entire service team is exceptional. You cannot go wrong getting your Acura service here. Bravo!! More

by JC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Dec 12, 2021 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 10, 2021

It is a pleasure to go to the dealership and get in and get out for fast service…. Well done More

by fahey12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Dec 10, 2021 -

Arlington Acura in Palatine responded

We are very happy to hear Mark provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Dec 11, 2021 -

fahey12 responded

I have been going to Arlington Acura for years and their service is top notch!

December 09, 2021

The staff in the service department is exceptional! They The staff in the service department is exceptional! They are so friendly and HONEST! I have leased 3 ILX cars and last week bought my car. Because o More

by Candy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mattran
Dec 09, 2021 -

Arlington Acura in Palatine responded

Thank you for sharing your thoughts about your experience with Arlington Acura in Palatine. We appreciate your business and look forward to seeing you again!

December 09, 2021

Aamer at the dealership is really helpful and provides a great customer experience explaining what’s needed to resolve the problem we are facing. More

by skatrue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Dec 09, 2021 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Aamer delivered such a great experience!

December 09, 2021

Great service along with friendly staff, they are always willing to help you in any way they can More

by DOMBROWSKI007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
Dec 09, 2021 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 08, 2021

During a time when excellent service is so hard to come by, Arlington Acura continues to surpass expectations. Mark Neitzke is a true service professional. He provided fast service, excellent options and More

by michele.rath
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke, Maribel Segura
Dec 08, 2021 -

Arlington Acura in Palatine responded

Thank you, Michele, it's great to hear that Mark and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Acura in Palatine!

December 06, 2021

Communication and Time Management was excellent.I wished Communication and Time Management was excellent. I wished I could have got the loaner but at least you could provide the drop and pick up service whi More

by Himanshu Jain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Dec 06, 2021 -

Arlington Acura in Palatine responded

Himanshu, We appreciate your business, Christopher and our team look forward to serving you again soon!

December 06, 2021

Mark at service and his mechanic were great couldn’t do a better job great More

by Sapps5fsmily
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Dec 06, 2021 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. Mark and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 05, 2021

Service Team Leader James is a true leader and appears to be partnering with customers to take good care of their vehicles! I saw positive recent changes at this dealership which will bring me back!! Thanks More

by Highly Disappointed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hochberg, Steve Farmandi
Dec 06, 2021 -

Arlington Acura in Palatine responded

Thank you for writing this review and giving our dealership such a high star rating! We agree that James is a great asset to the team. We are happy to hear you have seen positive changes in our dealership and look forward to seeing you again in the future for any additional vehicle needs!

December 04, 2021

Very Good Service as usual from Arlington Acura in Palatine, would recommend them to everyone! More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Dec 04, 2021 -

Arlington Acura in Palatine responded

Bob, Thank you for your very kind review. Aamer and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

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