Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Acura in Palatine
Palatine, IL
1,660 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,660 Reviews of Arlington Acura in Palatine
Verified Customer
November 24, 2021
Sales department was great. Business office/finance manager deceived me in adding an extended warranty without any discussion. Discovered this within the finance agreement that was never provided. manager deceived me in adding an extended warranty without any discussion. Discovered this within the finance agreement that was never provided. More
by RRAFFORD
Employees Worked With
Dustin McConaughy, David Pasula
November 23, 2021
Informative, friendlyPretty quick They were nice enough Informative, friendly Pretty quick They were nice enough to tell me what my car needed Informative, friendly Pretty quick They were nice enough to tell me what my car needed More
by a.flores81
Employees Worked With
Christopher Clark
November 22, 2021
The Service Department is the reason I will continue to purchase cars from Arlington Acura. Always pleasant to work with and I never worry about the work being done. They are proactive and make servicing y purchase cars from Arlington Acura. Always pleasant to work with and I never worry about the work being done. They are proactive and make servicing your car an enjoyable and reliable experience. More
by DIANE.WORKMAN
Employees Worked With
Jeremy in Service, Mark Neitzke
November 19, 2021
Fantastic customer service. Explains ever step of your service appointment. Explains every detail and listens to concerns. Highly recommend service appointment. Explains every detail and listens to concerns. Highly recommend More
by stang0618
Employees Worked With
Christopher Clark, Aamer Ali
November 19, 2021
I am puzzled as to why I had to ask if the 10% discount was applied when it was time to pay my bill. I received more than one text before I brought my car in, telling me that there would be a 10% discount was applied when it was time to pay my bill. I received more than one text before I brought my car in, telling me that there would be a 10% discount if I brought my car in on a Thursday during the entire month of November. I did not see anything saying that I had to tell someone that I expected that discount to be applied. My total bill was $629.23 and if I hadn't asked if the discount was applied, when I went to pay my bill, then I would have paid $62.43 more. Considering how long we have been with your dealership and that our family (my daughter, Arabella and I) have purchased four cars from you, I am a little disappointed. I now feel a little distrustful. More
by Asshur S. Lazar
Employees Worked With
Christopher Clark
November 17, 2021
Always treated like a VIP at Arlington Acura.. Mark went beyond the call to complete my service..This is my 4 th Acura and the only brand I will ever buy. beyond the call to complete my service..This is my 4 th Acura and the only brand I will ever buy. More
by BrianH
Employees Worked With
Mark Neitzke
November 17, 2021
The sales person tried to add $600 expense during the financing process. Seemed super shady and made me very uncomfortable such that I don't trust the sales force at this location. We agreed on terms p financing process. Seemed super shady and made me very uncomfortable such that I don't trust the sales force at this location. We agreed on terms prior to me showing up and he changed them at the last minute. Fortunately, the financing guy fixed it. More
by Conway go 1
Employees Worked With
Scott Mattran, Derec Jordan
