Arlington Toyota - Service Center

Service was done in a polite and timely manner. Scheduling was easy. My service agent was personable. Scheduling was easy. My service agent was personable. More

Workmanship on the car was great done on time did all wok car was clean when got it back car was clean when got it back More

Chauncey Andrews was my service advisor. Although I did not have an appointment Chauncey was very helpful he was able to replaced the battery. I did not have a long wait. Chauncey was awesom Although I did not have an appointment Chauncey was very helpful he was able to replaced the battery. I did not have a long wait. Chauncey was awesome. More

Your service manager told us we needed a new transmission control module and quoted us a price over $2000. We paid you $184 to have your “technicians” simply hook my car up to a diagnostics machine. They did control module and quoted us a price over $2000. We paid you $184 to have your “technicians” simply hook my car up to a diagnostics machine. They did a simple reset before giving the car back. We then took the car to a transmission shop. The shop spent an entire day and found nothing wrong with the car. The car has run fine except for the dash lights. In fact, your first contact at the service center stated the 106 degree heat of the day had resulted in 4 vehicles already suffering the same problem and probably the car needed a simple reset before giving. Your diagnostic machine simply told you what my dashboard was telling you. Your shop never really reset the vehicle and checked it out properly. You simply wanted to sell me an overpriced part. In short, we are now back to not trusting you. We had that problem a few years ago, but you regained our trust and you worked hard. However, the group that’s in there right now. We just don’t trust. Unless it is a dire emergency and I have no other choice, I doubt I will ever come back there again. More

Very friendly and thorough with the customer. Keep us in the loop with communication on status of car being done Keep us in the loop with communication on status of car being done More

I usually have great service but this time around I came in with a low tire pressure light on and knew that there was a nail in my tire so I’ve been filling air every 3 months or so. They explained that it in with a low tire pressure light on and knew that there was a nail in my tire so I’ve been filling air every 3 months or so. They explained that it was not repairable and quoted new tires along with other items that should be addressed. Before I could tell them to go ahead with everything, I received a message that my car was ready along with the bill. When I picked up my car, the tire pressure light was still on and they didn’t even bother to fill it so I did on my way home. Now, I have to schedule another visit somewhere and take another day out of my schedule to get my tires replaced, etc. More

've purchased a car from this dealership before and always received great service with no issues. However, the recent service on a family member’s car was disappointing. After an inspection, we were to always received great service with no issues. However, the recent service on a family member’s car was disappointing. After an inspection, we were told the car needed a new air filter. When I checked it myself, I found the bolt securing the air filter casing was broken, leaving it partially open—exposing the engine to dirt. While past experiences have been positive, this one fell short of the dealership’s usual standards. More

I have told them numerous time I no longer live in Florida and to stop calling me in regards to servicing my vehicle. They calls have continued for almost 2 years. I have filed complaint with the FTC. Florida and to stop calling me in regards to servicing my vehicle. They calls have continued for almost 2 years. I have filed complaint with the FTC. More

On March 15,2025 We came in to Arlington Toyota wanted to talk to a representative regarding a few questions we had of a car that we bought at Arlington Toyota. Two Guys that work there were able to help us talk to a representative regarding a few questions we had of a car that we bought at Arlington Toyota. Two Guys that work there were able to help us out with that. Fatjon and Ardi were amazing of helping us out, with great personality very kind a patient showing us the cars we wanted to see and answering to all our questions. We left there with a great deal and have to say really happy that Fatjon and Ardi got to help us today really glad that y’all have them there at Arlington Toyota! More

Our service coordinator, Dillon, was the best! Our service was complete and timely! thanks Joe! Our service was complete and timely! thanks Joe! More