Arlington Toyota - Service Center

Great Job Had a great visit everyone was professional and took great care of me. Service was fast, friendly, and over the top. I will continue to use Arlington Had a great visit everyone was professional and took great care of me. Service was fast, friendly, and over the top. I will continue to use Arlington Toyota for all my vehicle needs. More

He went the extra mile My service advisor William Morales was great. I forgot I had a coupon for.a discount on my oil change but he asked the question about the coupon which My service advisor William Morales was great. I forgot I had a coupon for.a discount on my oil change but he asked the question about the coupon which reminded me. He helped me save a good amount of money on my service and I really appreciate it. He also had my car washed and vacuumed while it was there. He was awesome. I have never taken my Tacoma anywheee else for service and never will. I love the service department at Arlington Toyota More

terrible experience This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down to 5 visits to get the gas gauge problem properly addressed. The first 3 visits ended when I arrived with the gauge showing about 3/4 tank full ( very slightly less) and putting 8.5 gallons of fuel into the tank. I told the Arlington Toyota rep that my research indicated a 16 gallon tank and he corrected me twice saying 14.7 gallon tank ( which I am told today that it is 16 gallons). So the tank should have read 1/2 tank or a tad less when it was reading a tad less than 3/4 and yet the rep said, " all is fine and tried to send me home, Service rep said that he had 4.5 gallons of gas into it and the gauge moved". Wrong answer, wrong analysis and already the 4th trip for this problem. I then left and added another 4 gallons of gas for a total of 8.5 when it was reading 3/4 full- clearly it should have been reading 1/2 tank. He was supposed to get right back to me and did not until I forced the issue with Toyota Corp. USA. My 4th visit was marred when I turned in my vehicle for this problem on a SUnday and then tried to get a loaner vehicle. The rental manager said I had to sign the gas was full and the car perfect without seeing the rental vehicle. I said that I would gladly sign but I wanted to see the vehicle first. He said he refused to show me the vehicle unless I signed all was perfect first ( fuel and condition of car- no problems). The rental manger insisted that I had to falsify the contract or he would never let me see the car. He didn't allow me to see the car before signing off so he refused to rent me the car- no joke. I had to get my 2019 Camry back from the service dept and go home. See the BBB complaint. The GM never apologized or indicated how he was going to prevent future fraud as I had requested in writing with my BBB complaint. On the 5th visit, I told that they could have calibrated the gas gauge at the first visit but they did not and created problems with multiple service calls. Toyota Corp. should have immediately moved to protect their reputation against fraud, dishonest dealing, falsification of rental contracts associated with a warranty call on a 2019 vehicle and did nothing to address the situation other than help arrange another ( the 5th) warranty visit for this issue. I can only say this was a terrible experience and I do not believe Toyota Corp really cares or they would have addressed the fraud/ strong arm falsification of a contract and refusing warranty service unless I falsified a legal document. More

Customer Service Came into Arlington Toyota to get a 20,000 mile Service Inspection. I came down to Jacksonville FL. from MA where I bought my car. This the 2nd time t Came into Arlington Toyota to get a 20,000 mile Service Inspection. I came down to Jacksonville FL. from MA where I bought my car. This the 2nd time that I came to Arlington Toyota and they made me feel very welcome. Like I bought the car from your company. For the 2nd visit MR. Thomas Hentschel made me feel special. Getting my car in the very next day and having to he car serviced in less then 1 hour. Great Customer Service. Thank you! Douglas Brown More

Great customer service Mike Sandelin went out of his way to help us get our Toyota Sienna fixed. He was speedy, reliable and communicated with us throughout the entire proce Mike Sandelin went out of his way to help us get our Toyota Sienna fixed. He was speedy, reliable and communicated with us throughout the entire process. Reliable service at Arlington Toyota!! More

Service to 3018 prius due to a recall Everyone has been very helpful, attentive, knowledgeable, and courteous. Alexis Jarrett helped us with our 5000 mile service, and informed us with a Everyone has been very helpful, attentive, knowledgeable, and courteous. Alexis Jarrett helped us with our 5000 mile service, and informed us with a recall situation. She was very nice and helpful. Mr. Calhoun was helpful and nice getting the loaner rental car for us while the evall work was done. More

Truly exceptional I was taken care of immediately even while not having an service appointment. Service writer assistance me with my malfunctioning door, located part n I was taken care of immediately even while not having an service appointment. Service writer assistance me with my malfunctioning door, located part needed to repair and fix the problem. More

Courteous and informative service. Upon repair of a tire, It was explained my need to have mt tires replaced in the very near future. A cost comparison and the best tires for Highlande Upon repair of a tire, It was explained my need to have mt tires replaced in the very near future. A cost comparison and the best tires for Highlander was given. More

Very impressed My advisor Nicole Wright was very knowledgeable and provided excellent customer service! I brought my vehicle for regularly scheduled maintenance. Th My advisor Nicole Wright was very knowledgeable and provided excellent customer service! I brought my vehicle for regularly scheduled maintenance. The Arlington Toyota staff had me in and out of there in a very timely manner. I am very pleased with everything about Arlington Toyota. More

Darnell Tucker does a great job in organizing the service of my car. He is friendly, knowledgable and efficient. I would recommend him to a friend. does a great job in organizing the service of my car. He is friendly, knowledgable and efficient. I would recommend him to a friend. More