Art Moehn Chevrolet

Service Department - work not being done at all Scheduled an oil change for this past Saturday. After I got the car home, first I noticed the oil change message still being displayed. If this was Scheduled an oil change for this past Saturday. After I got the car home, first I noticed the oil change message still being displayed. If this was the end of it, no big deal. I can reset it. However, after I popped the hood, checked the oil and looked the engine over, I am convinced that the oil was never changed in the first place. No indication any oil was recently added. There was an old oil spot with dust on it from the previous change and the oil reeked of gasoline. Filter was dirty when I removed it. When I call the service department back, their first reaction is to say that only the info message had not been reset and to come back in. How do they know if they haven't seen the car? I had a similar experience on my last visit to have the header tacked back up after it fell down. This on a 1 y/o vehicle. A/M called and said the car was ready and when I get into it, the header is still down. It took another visit as well to get this particular issue resolved since I didn't have the time to leave it again that day. Used to have great service but apparently not any more. Be very careful if you have your car serviced here and make sure the work has been done. More

Nothing but CROOKS! Upon arrival with my towed vehicle, I was told (by probably the only truthful employee working there) that "IF it was the timing chain, it would be co Upon arrival with my towed vehicle, I was told (by probably the only truthful employee working there) that "IF it was the timing chain, it would be covered by GM." However, the next day my husband was notified that it was a timing chain problem and was given a price of $2600. When my husband questioned about there being a recall or service bulletin on that problem, the rep hesitated and played dumb, then conceded that my husband was right. Two hours later, my husband gets a call back saying that it isn't the timing chain but something else, therefore it isn't covered under warranty and it would be $2000 to fix. Come to find out, they were LYING, so that they could get away with us paying for something that didn't need fixing AND get reimbursed by GM for the warranty ... God only knows what they were actually going to do with my vehicle. Dishonesty & Greed wins them 2 Thumbs down!!! More

Horrible Experience If I could give less than a 1, I would. Our sales rep Nick was rude, he didn't listen to what we were trying to look for and kept trying to sell us on If I could give less than a 1, I would. Our sales rep Nick was rude, he didn't listen to what we were trying to look for and kept trying to sell us on a different vehicle then what we weren't interested in (that was $2,000 out of the budget he had just asked us about), and he flat out lied to us. We were interested in a Buick, and were ready to buy that day, but the drivers side seat was messed up. We told him, that if they would fix the seat, we would talk numbers to make the purchase. It was the day after Christmas, so he said the upholstery guy would be in the next day to take a look at it. This was after we made him go ask his manager if they were going to let a seat lose a sale, because he kept arguing that it couldn't/wouldn't be fixed. Before we left the dealership that night, he said he would call us and let us know when the seat was done so we could come back and take a look. He NEVER mentioned needing money down to hold the car. The next day, my mom and step-dad call to check in on the vehicle - no response. I then receive a voicemail from Nick that the seat is done and "it looks almost as good as new. Let me know if you want me to take a few pictures and text it to you." I relayed the message to my mom and they went to look at it. When they arrived, ANOTHER COUPLE WAS DRIVING THE VEHICLE. When confronted, Nick said that we didn't put money down and that if this couple didn't want it, we could make a deal. We were NEVER told we had to put money down, and the whole reason the seat got fixed in the first place was BECAUSE OF US!!! When we spoke to the manager, the manager swore he would get to the bottom of it and call us back - he NEVER did!! We were so disappointed in the rude staff who flat out lied to us, that we will NEVER go back! More

Absolute nightmare If I could give less then 1 star I would. I cannot start to say how horrible of an experience I had with Art Moehns body shop. Not only was the qualit If I could give less then 1 star I would. I cannot start to say how horrible of an experience I had with Art Moehns body shop. Not only was the quality of the repairs done to my car terrible but the customer service was the worst I have received from anywhere ever. I was lied to on many occasions and treated extremely poorly. The shop had my car for almost 3 weeks and returned it to me with new scratches and chips in areas that should not have even been touched. The front end noises caused from the accident were not taken care of and the paint still has an orange peel texture to it. After being told by the body shop manager Garrett Joles that "he is sorry, the shop truly did mess the car up badly" I was told " they did the best they could". If you are considering using Art Meohn for any repairs, run far far away. You will be extremely disappointed with the results. Your car will certainly look better before they touch it. More

Excellent customer service My first time having my car serviced here. Alex and the team went above and beyond to get my car fixed, especially because it was an emergency. They My first time having my car serviced here. Alex and the team went above and beyond to get my car fixed, especially because it was an emergency. They were very helpful, courteous and explained everything that was wrong with my car in great detail to make sure I understood. I will no longer take my car anywhere else. Thank you for making this easy for me More

Above & Beyond Salesman Brian Chaffin is AWESOME! At the end of Oct2015 I hit a deer, which totaled my 10+ year old vehicle. Nov2015, I started working with three Salesman Brian Chaffin is AWESOME! At the end of Oct2015 I hit a deer, which totaled my 10+ year old vehicle. Nov2015, I started working with three dealers to get the best deal on a new, 2016 Chevy Traverse lease. Literally, just about 30 minutes before my husband and I were getting ready to head up to Lansing to pick up a vehicle, Brian contacted me with a much better vehicle for the same price. It was an awesome day! Brian never gave up on us, and made the entire experience awesome. I would HIGHLY recommend Art Moehn, and Brian Chaffin!! We will be back at the end of the lease, and possibly sooner to replace our second vehicle. Thanks again Art Moehn/Brian. Dec2015 has been a great month, and it's not even Christmas yet!! More

Great Place to Buy a Car Salesman Charlie Spradlin was great to work with. I pulled in the dealership and he was waiting there for me the vehicle ready to go for a test drive. Salesman Charlie Spradlin was great to work with. I pulled in the dealership and he was waiting there for me the vehicle ready to go for a test drive. When I left I was driving home in a new car and the whole process felt very seamless. I got a competitive deal and great service. Charlie was a straight shooter, but not too pushy. I felt very comfortable the whole time. I recommend this dealership. More

Excellent customer service! salesman Ryan Drumhiller goes above and beyond expectations. It's rare to find a salesman that will shoot you the straight truth, let alone one that b salesman Ryan Drumhiller goes above and beyond expectations. It's rare to find a salesman that will shoot you the straight truth, let alone one that bends over backwards trying to make the deal work for the customer. Art Moehn Chevrolet seems to have put an awesome crew together. I'm now purchasing my second vehicle in less than a year because of my experiences. More

Dealership Paradigm Shift and Revolutionary Salesman Prior to 2014, my wife and I had purchased one new vehicle during our lifetime. We vowed to never buy new again because of the instant vehicle deprec Prior to 2014, my wife and I had purchased one new vehicle during our lifetime. We vowed to never buy new again because of the instant vehicle depreciation following the purchase and exiting of the dealership lot. Therefore, we recently began our search for a newer used vehicle. After several test drives, perusing used car warranty offers, and price comparisons we discovered a new car would be the best option. We visited several dealership websites ranging from Michigan, Indiana, and Ohio. We narrowed our search to local dealerships in Michigan, within 50 miles of Jackson, and with high customer review ratings for sales and service. Consequently, we found ourselves choosing from Art Moehn’s inventory. We dreaded the customary pushy car salesperson interaction and/or dialog that causes a less than enjoyable experience. However, our salesman, Justin Batshon, turned our car purchasing experience upside down. He simply gathered information about our needs and wants and pointed us in the right direction. In addition, he helped us setup mobile apps related to our purchase… such as OnStar and Pandora. He also provided quick tips about our vehicle’s options. We highly recommend purchasing your next vehicle from Art Moehn’s of Jackson, Michigan. Be sure to see Justin Batshon, the revolutionary car salesman! More

Love my new 2500 Duramax HD LTZ My buying experiance was very pleasant and smooth, literally in a matter of a couple of hours my purchase was complete start to finish! Mark is a grea My buying experiance was very pleasant and smooth, literally in a matter of a couple of hours my purchase was complete start to finish! Mark is a great guy and I have and will continue to reccomend Mark and Art Moehn Chevrolet to my friends and family. More