Honest, friendly, not pushy at all. It is a father and son business, which has been established for decades. They won't success if they are doing anything wrong. They are there to help you find the car you want instead of trying to earn commissions. To me, they earn what they deserve based on their hard work, helpfulness and knowledge unlike some dealerships that emphasize "the art of selling and negotiating".
Nothing fancy in their office. However, I would rather buy quality cars with decent price in an office like this instead paying huge amount of money in a fancy dealership so that they can maintain that fancy office.