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Asheville Ford Lincoln
Asheville, NC
807 Reviews
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May 17, 2025
I recently purchased a 2025 Ford Maverick from Asheville Ford. While the vehicle itself has been great, the experience with the dealership has been frustrating and disappointing. When I first visited, I Ford. While the vehicle itself has been great, the experience with the dealership has been frustrating and disappointing. When I first visited, I was told there were no 2025 Mavericks available and couldn’t even test drive a 2024 — the salesperson said, “No one would let you drive a car you wouldn’t buy.” Thankfully, the receptionist helped connect me with Bobby, who was incredibly helpful and professional. He arranged a test drive, and I placed a preorder that same day solely because of his support. After the sale, I learned that the extended service contract I signed was not Ford-backed as I had assumed — it was a third-party plan called SecureNet Premier Plus Wrap, administered by GS Administrators, a company with poor customer reviews. Worse, I later found out Ford offers a nearly identical plan for about half the price. I requested a cancellation on May 7 and returned the signed form that day — well within the 30-day window. I only ever received the first page of the contract, and when I called the dealership for the full agreement, I was passed around with no response. Katie was the one person who helped — she looped in the right contacts, and I appreciated her professionalism. Despite having the signed cancellation form in hand, I’ve received no confirmation that it’s been submitted. Losson, who handled the process, told me he “took the cancellation upstairs,” yet says he hasn’t spoken to the controller directly. That kind of delay — for something that should require a brief conversation — doesn’t inspire confidence. I’ve also spent hours trying to call GS Administrators with no luck, and have filed a formal complaint with the North Carolina Department of Justice’s Motor Vehicle Consumer Protection Division. One additional concern for future buyers: very early in the process, I was asked to sign an arbitration agreement, which means I had to waive my right to take legal action in court over any future disputes. That struck me as highly unusual, especially since it was requested before I had even agreed to finance or purchase the truck. These kinds of legal shields should give buyers pause. Bobby and Katie were both helpful, and I appreciate their professionalism. But the dealership’s lack of transparency, unwillingness to resolve basic paperwork, and legal positioning behind forced arbitration reflect an organization that doesn’t appear to prioritize accountability — especially after the sale. More
by Jon
Employees Worked With
Asheville Ford
May 16, 2025
Worst experience I've ever had! Not one salesperson came over to speak with me. After 15 minutes, someone finally came over to help. The demonstration went well, and a few days l Not one salesperson came over to speak with me. After 15 minutes, someone finally came over to help. The demonstration went well, and a few days later, when I wanted to purchase another vehicle, no one returned none of my many calls. The communication and customer service were terrible! I will say that the receptionists and the service department were very kind and helpful. The sales department could certainly learn from them! More
by Jnnewman9
Employees Worked With
Kelly, Karen, and Annette were great! Eric, Jacob and Brian were useless!, Asheville Ford
May 09, 2025
Asheville Ford-Lincoln is a great dealership. We were treated like friends versus customers as various departments went above and beyond to support us throughout the new vehicle buying process. A We were treated like friends versus customers as various departments went above and beyond to support us throughout the new vehicle buying process. A special thanks to Les for his excellent customer service. More
by Hokies14
Employees Worked With
Les
April 07, 2025
We had a wonderful experience with the Team. We worked with several people over the course of a few days, and they were not competitive or pushy. Very pleasant experience and we walked away with We worked with several people over the course of a few days, and they were not competitive or pushy. Very pleasant experience and we walked away with the exact car we wanted. More
by BikesandBooks
Employees Worked With
Burt, Manny, Eric , Andrea Walton, Asheville Ford, Zack Krause, KENECT Reputation
April 05, 2025
Great place to buy a vehicle, very helpful, Bobby Winkler, is knowledgeable and helpful. I Would recommend. Kaitlin in finance is great to work with. Winkler, is knowledgeable and helpful. I Would recommend. Kaitlin in finance is great to work with. More
by TD
Employees Worked With
Bobby Winkler, Kaitlin , Andrea Walton, Asheville Ford
March 22, 2025
Sales person (Bob) was extremely well versed in the Ford product line. I purchased a 2014 F-150 with exactly the options I wanted. Love the vehicle and appreciate the professionalism of Asheville Ford. product line. I purchased a 2014 F-150 with exactly the options I wanted. Love the vehicle and appreciate the professionalism of Asheville Ford. More
by Dougthetech8
Employees Worked With
Bob, Andrea Walton
March 14, 2025
Well, organized, flexible, and attentive to my needs. They did a good job of listening to what I wanted and made no attempt at upselling me on things I did not want. They did a good job of listening to what I wanted and made no attempt at upselling me on things I did not want. More
by Kirk Retz
Employees Worked With
Zac Baker, Andrea Walton, Asheville Ford, Zack Krause, KENECT Reputation
March 12, 2025
Excellent experience with Bob Osau our salesman. Answered my questions, was not pushy, wasn't trying to be that typical "car salesman" He was professional, atentative, and provided excellent custome Answered my questions, was not pushy, wasn't trying to be that typical "car salesman" He was professional, atentative, and provided excellent customer service! Caitlin in finance was top notch! No hidden xx fees, very clear information, and incredible personality and customer service! The glowing light in the dealership is Mrs Annette at the front desk! She is an angel! While there my husband experienced a diabetic low and she sprung into action helping me find him sugar etc to bring it back up. She went into her personal items to provide us a much needed sugar snack. She was amazing, kind and concerned! Another thank you to Cameron Harris in service for his help setting up our Ford Pass and other service items! His knowledge and assistance is one of the best ive experienced in Automotive Service industry! Asheville Ford is the best in WNC and im beyond hankful for a smooth, excellent process! We love our new Ford Maverick! Thank you to the entire team! More
by Cati Harris
Employees Worked With
Bob Osau, Caitlyn, Annette, Cameron, Asheville Ford, Zack Krause, KENECT Reputation
March 02, 2025
Les was very helpful and friendly. He helped us learn all about the car and even texted more info. Ryan was also very helpful as he prepared all of our sales paperwork. Totally recomme He helped us learn all about the car and even texted more info. Ryan was also very helpful as he prepared all of our sales paperwork. Totally recommend both of them. More
by Gigisboyz2005
Employees Worked With
Les Pachelski and Ryan Bensch
