Asheville Ford Lincoln

Absolutely terrible experience with this service department. I dropped my vehicle off right at 7:00 a.m. and initially appreciated that they offered a shuttle, which saved me from needing an Uber or department. I dropped my vehicle off right at 7:00 a.m. and initially appreciated that they offered a shuttle, which saved me from needing an Uber or Lyft. Unfortunately, that was the only positive part of the experience. I was given a contact number and told I could call or text anytime for updates. Texting was even encouraged as the preferred method. I received no response to my texts. When I called, I kept getting routed through the automated menu to a secretary, who would transfer me to Michael’s desk, where there was no answer. This happened roughly five times. I eventually had to reach out to my shuttle driver just to get some kind of update. After dropping the vehicle off at 7:00 a.m., I finally found out at 4:29 p.m. that the service request had not even been submitted to the fleet company for approval yet. The lack of communication was bad enough, but finding out at the end of the day that the approval process had not even started was extremely frustrating and unacceptable. I would not recommend this service department based on this experience. More

Eric was very friendly and informative about the Maverick hybrid. He answered all my questions and was able to work with my availability. In setting up the truck, Frank did a great job explaining the app, hybrid. He answered all my questions and was able to work with my availability. In setting up the truck, Frank did a great job explaining the app, and even connected my phone! More

Service department never returned my calls. I left 3 messages. We even had a vehicle there for service. I left 3 messages. We even had a vehicle there for service. More

Eric was great to work with. Easy, simplistic and had great knowledge about the vehicle. As well all of the options the vehicle came with. Easy, simplistic and had great knowledge about the vehicle. As well all of the options the vehicle came with. More

Wonderful experience. Great vehicle and a good deal. Very happy with it. Thank you everyone! Great vehicle and a good deal. Very happy with it. Thank you everyone! More

Eric was great to work with. Got a good deal on our trade and financing was fast Got a good deal on our trade and financing was fast More

Salesman was knowledgeable, efficient and on-time. Owner greeted me as well. Car was in tip top shape when I picked it up. Owner greeted me as well. Car was in tip top shape when I picked it up. More

Bob was the best! ! The entire dealership was great to work with. From sales to finance, I had a great experience ! The entire dealership was great to work with. From sales to finance, I had a great experience More