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Asheville Ford Lincoln
Asheville, NC
807 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 08, 2021
Van and Katie were both too notch with the sale and explanation of my new Ford Ranger. The entire process from start to finish was literally a breeze. Very professional and friendly! explanation of my new Ford Ranger. The entire process from start to finish was literally a breeze. Very professional and friendly! More
by Justin P.
Employees Worked With
Andrea Walton
March 04, 2021
took our fleet truck in for repairs in August 2020 because there was a check engine light on and no engine power, after having the truck for several months and myself having to chase up with multiple because there was a check engine light on and no engine power, after having the truck for several months and myself having to chase up with multiple phone calls and taking just over $7k from us i picked the truck up, i drove it not even 2 exits down the interstate and the engine light is back on and no power, took the truck back instantly . 2 weeks later i get a phone call to say it was going to cost another $2k+ to repair again as they were now going to have to remove the engine for more repairs, after kicking up a stink the manager Grant Feightner said they will fix for free. another few weeks later i finally get the truck back, still with check lights on, at this point i had to use the truck as it was needed for our fleet, somehow during removal and replacing the engine they had to remove the windshield wiper assembly which is now also scraped the windshield to the point where it will now need replaced, not even 5 weeks later and it breaks down again at the beginning of January on the interstate with no power and a popped engine coolant hose, after dealing with 2 separate service reps who have both been let go by the dealership, fast forward to today March 4th and you still do not have an answer as to when the truck will be fixed, i am now $7K+ out of pocket and still no vehicle, Spoke with grant and he did not seem to care one bit about my situation, i'm now talking with a Lawyer and the BBB to try and get my $7K back and will be taking my truck (on a flatbed) elsewhere, this dealership is the worst i have ever had to deal with. Their sense of urgency and customer satisfaction does not seem to matter. More
by cfryer
Employees Worked With
Garrett Baker, John, Grant Feightner
March 04, 2021
All your staff from sales to financing to technology were extremely polite, professional and well informed. The purchase of our new F150 was accomplished in record time. extremely polite, professional and well informed. The purchase of our new F150 was accomplished in record time. More
by Dougg
Employees Worked With
Harold
March 03, 2021
Van was awesome and super helpful. Everyone was great to work with! They were all polite, helpful, and made the process enjoyable. Customer service was fantastic! work with! They were all polite, helpful, and made the process enjoyable. Customer service was fantastic! More
by realtoraudreywise
Employees Worked With
Van Blankenship, Charla, Blake,
March 03, 2021
They are awesome to work with! Very friendly staff and they make sure that you get exactly what you are looking for! I only shop at Asheville Ford! they make sure that you get exactly what you are looking for! I only shop at Asheville Ford! More
by Loganrbrown91
Employees Worked With
Pierce
March 03, 2021
I was very impressed with my visit. Van answer all my questions and gave me excellent customer service. He was able to give me all I asked for. Thanks Van for your excellent customer service. Tammy questions and gave me excellent customer service. He was able to give me all I asked for. Thanks Van for your excellent customer service. Tammy Brooks More
by Tammy Brooks
Employees Worked With
Ali & Van
February 22, 2021
My experience shopping with Mark was excellent. The vehicle I was interested in was not available at the time of my visit and he was able to quickly get one in my driveway in less than 1 week! vehicle I was interested in was not available at the time of my visit and he was able to quickly get one in my driveway in less than 1 week! More
by mmachager
Employees Worked With
Mark
February 22, 2021
We found everyone at Asheville Ford Lincoln to be very friendly, knowledgeable and eager to make us feel welcome. They offered us a fair price and made the deal work smoothly. Dr Wayne Tadsen friendly, knowledgeable and eager to make us feel welcome. They offered us a fair price and made the deal work smoothly. Dr Wayne Tadsen More
by Wtadsen
Employees Worked With
Chris Meade, Sharla McCormick, Katie Fox
February 22, 2021
The experience we had shopping for our new truck was Phenomenal. From the exchange of information over the phone to get started. All the way up to the final step of purchasing the vehicle. Very friendl Phenomenal. From the exchange of information over the phone to get started. All the way up to the final step of purchasing the vehicle. Very friendly staff. More
by Josh
Employees Worked With
Dylan Carter
