Asheville Ford Lincoln

Horrible experience- with sales and service. As I did paperwork, my vehicle was getting “detailed.” It was given to me completely dirty. Many issues after. paperwork, my vehicle was getting “detailed.” It was given to me completely dirty. Many issues after. More

Not having a lot of experience with new car dealerships, I can only use yours as a baseline. Positive Cordial sales staff Answered concerns promptly Reasonable process time start to finish Made stre I can only use yours as a baseline. Positive Cordial sales staff Answered concerns promptly Reasonable process time start to finish Made stressful transaction relatively easy Negative WiFi not working No coffee or cups at station (Covid concerns?) Found out after numerous stalls/starts severe frustration that car manufacturers installing “start/stop” feature. Would’ve been nice to be prewarned. Can’t imagine assuming majority of customers aware of that nonsense. I guess you figure that could be a deal breaker if told up front? More

I have had the worst experience with this dealership thus far. I have had my new car for 37 days and it has been nothing but hassle. I love my car (Escape Hybrid), but working with the people at Asheville Fo far. I have had my new car for 37 days and it has been nothing but hassle. I love my car (Escape Hybrid), but working with the people at Asheville Ford has been traumatizing. First, I was given one key and told I would get the second one “when they find it”. The keyless entry code didn’t work and can’t be reset without both keys. Turns out that they lost the key and it is on back order. I still don’t have my second key or a keyless entry code. I was also told that I had a full size spare, which I genuinely appreciate, except that it’s not. One week into owning the car, I got a flat tire which of course wasn’t covered by warranty. The price I was quoted for repair jumped by $70 after they rang me up due to “equipment fees”. I purchased the Auto Butler, but was never called back for scheduling. I had to eventually call the sales manager three weeks after purchase before someone returned my call. When I scheduled, I was told I’d be given a loaner since the process would take about four hours. When I arrived to drop it off, I was told no loaners were available and that I could wait in the lobby or use the shuttle service which would take about two hours to arrive. 8 hours after I dropped the car off, it is still not finished and I am stranded at work with no ride and no way to pick up my children from school. I have called several times as was told that they would “send someone out” but couldn’t estimate what time they would arrive because it “depends on where they are.” I am beyond frustrated and will never buy another car here again. I probably won’t even use my free oil changes since apparently they don’t value their customers time. It very clearly states in my warranty package that any maintenance that takes longer than two hours is entitled to a complementary loaner. Their inability to honor simple promises is troubling, stressful, and completely inappropriate, especially for a single mother who relies on their vehicle for safe transportation of their children. More

Salesmen Van and Mark both worked very hard to come to terms to sell me my 2016 Transit connect van. We came to an agreement in a short period of time. Which was important to me. terms to sell me my 2016 Transit connect van. We came to an agreement in a short period of time. Which was important to me. More

We purchased a 2018 Ford Escape for our daughter. Mark Mckinney came up to us and asked if he could be of service. He answered every question I I asked and produced a winner on the very first Ford he sho Mckinney came up to us and asked if he could be of service. He answered every question I I asked and produced a winner on the very first Ford he showed us. Mark was thorough, knowledgeable and a pleasure to work with. I was completely happy and satisfied with my purchase and left the dealership with the feeling I got a great deal. Greg L. More

We came to test drive a Ford Explorer, little did I know we’d be driving home with one! Van was amazing and so down to earth, we didn’t feel pushed or rushed. It was my first car buying experience so I was we’d be driving home with one! Van was amazing and so down to earth, we didn’t feel pushed or rushed. It was my first car buying experience so I was very apprehensive, but Van and Sharla put me at ease and made the whole process smooth. I can’t thank them enough for the time they took to help us! Highly recommend Asheville Ford Lincoln! You’re in the best of hands there for sure! If you want friendly and compassionate service, go here for your vehicle needs! More

I bought a Hyundai Kona from here funny it was a Hyundai at a Ford place but me and my wife fell in love with it and the people here at Ford really made us feel special and work hard for us. James ourselves at a Ford place but me and my wife fell in love with it and the people here at Ford really made us feel special and work hard for us. James ourselves person was absolutely awesome. Do you need a car go to him what a great experience I will tell everybody to come here and I definitely will be back More

A very positive experience This week, I purchased a 2020 Ranger Lariat at this store. I was made to feel "at home" by everyone from the sweet receptionist to Katie who makes app This week, I purchased a 2020 Ranger Lariat at this store. I was made to feel "at home" by everyone from the sweet receptionist to Katie who makes appointments for service - I purchased the Auto Butler, so she set my first appt. date. My salesman, Bob Esau, was great throughout the process and I highly recommend him to anyone. Joshua, the Sales Manager, was able to find the truck that I wanted in the right color at another dealership several hours away and sent a driver to get it. Bob took his time to go through a lot of the technical things that I haven't had on other vehicles. More

We recently purchased a Ford Expedition from James. James was patient, honest, and met all of our expectations. There was not the usual car buying hassle at all. If you are in the market for a new car, go ch was patient, honest, and met all of our expectations. There was not the usual car buying hassle at all. If you are in the market for a new car, go check out Asheville Ford and ask for James! More

Mark McKinney was our salesman. He did a fantastic job. We were there late on Saturday and he stayed until we drove off with our new Aviator. It was a pleasure working with him. We were there late on Saturday and he stayed until we drove off with our new Aviator. It was a pleasure working with him. More