Asheville Ford Lincoln

Dishonest & Unprofessional Misdiagnosis, damages to my Dishonest & Unprofessional Misdiagnosis, damages to my vehicle, intentional misrepresentation of critical services needed, and failure to follow thr Dishonest & Unprofessional Misdiagnosis, damages to my vehicle, intentional misrepresentation of critical services needed, and failure to follow through on resolution. I brought my vehicle to Asheville Ford on 1/10/20 due to loss of power. The service representative informed me that the technician determined my muffler was clogged, and without my consent, had drilled large holes in my muffler to relieve the pressure. I was instructed to take my vehicle to a muffler shop to have the muffler replaced as soon as possible, as my vehicle was now extremely loud. I was charged $150 for this “diagnosis and service”. The service representative also informed me that I needed another $700 worth of critical services “as a result of having a clogged muffler”. These services included a transmission fluid flush for $200, replacement of spark plugs for $300-$400, and a computer update for $150. The service rep told me “our technician pulled your spark plugs, and they are all burned up from this muffler issue, they need to be replaced”. However, I have photo evidence which clearly proves that the spark plugs were never removed and checked. I left the dealership, and went to a muffler shop. The muffler shop cut out the muffler that was drilled into by Asheville Ford and replaced it with a new muffler, only to find that the muffler was not the issue, and my original muffler was perfectly functional prior to being drilled. Having my muffler replaced cost me $250. I received a survey from Asheville Ford on 1/24/20. Before filling out the survey I called the dealership to speak with them about my experience, as prompted in the survey, which states “if you are not completely satisfied with your service, please contact us”. I spoke with the service manager, Grant Feightner. After a long conversation, and providing receipts from the muffler shop, he agreed to send me a check for $385 if I agreed not to fill out the survey. I agreed that refunding me for my costs due to this misdiagnosis would be a satisfactory resolution. He said, “I’ll get this check sent out to you as soon as I can” and I provided my mailing address. On 2/3/20 I called to follow up on this payment from Asheville Ford, as Grant had not provided me details for when the check would arrive. At this time he told me that the check was approved by his GM and Finance Manager, and was in a stack of mail waiting to be mailed out. He told me that the check would be mailed out by the end of the week, and he would follow up with an email when it was sent out. I never received his email, and the check was never sent out. I called back several times over the following weeks to find out the status of my refund, only to be strung along with contradictory excuses for the entire month of February. Each time I spoke with Grant, he had a new excuse as to why the check was not mailed out yet. Toward the end of February I called and asked to speak with the GM to file a complaint about the way Grant was handling my refund. The GM refused to return my calls and messages, and simply passed me off to Grant each time I attempted to communicate. On 2/27/20 I spoke with Grant and he informed me that he and the GM were holding my check until the survey times out so that I wouldn’t have an opportunity to submit it. The survey takes 45 days to time out. He said “we’re not going to send you a check until the survey times out”. So I asked him to send me an email stating that the check would definitely be mailed out on 3/10/20 after the survey times out, so that I could have a statement from him in writing. He agreed verbally, but never sent me the email. When I called back to follow up, he said he wasn’t going to give me a statement in writing. This caused me to lose all trust and good-faith in Asheville Ford, and I realized it was likely I would never receive my refund. After being strung along for over a month, having Grant go back on his word various times and not follow through with emails, I’ve decided that it’s more worthwhile and just to inform consumers of the way that Asheville Ford handles their business. So, I am filling out the survey, and filing with the BBB and the Attorney General of NC for their negligence and manipulative handling of the situation. If Asheville Ford would have followed through on their promise to refund me for their mistake, I would have been satisfied and would have even filled out the survey honestly and stated that there was an issue but they resolved it professionally. Instead, they have chosen to handle things quite unprofessionally, and I feel it’s fair to let people know what they might have to deal with if they choose to do business with Asheville Ford. I would not recommend that anyone take their vehicle to this dealership for service. I had better luck with a proper diagnosis and efficient repairs at Meineke Car Care Center. More

Everyone was so knowledgeable, nice and helpful. It was a quick and smooth process. Great experience overall. And I feel like I walked away with a great car and deal. quick and smooth process. Great experience overall. And I feel like I walked away with a great car and deal. More

Easy to work with and good service. Thanks Brian and Ian. I’ll be back for service and will refer friends and family. Loyal Ford customer Richard L I’ll be back for service and will refer friends and family. Loyal Ford customer Richard L More

Everyone was great to work with (Sales)VAN THE MAN Everyone was great to work with (Sales) VAN THE MAN BLANKINSHIP SERVICE & THE SYN. TECH WAS SUPER GREAT THANKS AGAIN FOR ALL OF YOU, it was a great Everyone was great to work with (Sales) VAN THE MAN BLANKINSHIP SERVICE & THE SYN. TECH WAS SUPER GREAT THANKS AGAIN FOR ALL OF YOU, it was a great experience More

They were very helpful with my situation that I was in because I had just crashed my car and they got me into a new car to deal with the financing salesman was very excellent I gave him a five star everyb because I had just crashed my car and they got me into a new car to deal with the financing salesman was very excellent I gave him a five star everybody there Thank you Robert Cooper. More

Bought many vehicles, this experience yesterday was with out a doubt just as comfortable as could be, my dealer and manager went way way above and beyond in my behalf, five stars are no where enough praise out a doubt just as comfortable as could be, my dealer and manager went way way above and beyond in my behalf, five stars are no where enough praise for their understanding and the way they treated this disabled veteran, I will always be grateful More

Purchase of 2014 F-150 Purchased a F-150 and Chris Mease and the entire staff were very knowledgeable. Would recommend Asheville Ford and Chris Mease for any purchase of a Purchased a F-150 and Chris Mease and the entire staff were very knowledgeable. Would recommend Asheville Ford and Chris Mease for any purchase of a vehicle. More

Pretty helpful Goods sales staff and service staff. Got a great F-150. Was a disappointed in how much I was offered for my trade-in; below KBB trade-in value. Goods sales staff and service staff. Got a great F-150. Was a disappointed in how much I was offered for my trade-in; below KBB trade-in value. More

Purchased at new Edge yesterday, Trevor Crisp and the entire staff were very friendly and knowledgeable, made my time there ebjoyable, dealership layout is great entire staff were very friendly and knowledgeable, made my time there ebjoyable, dealership layout is great More

MY FIRST BRAND NEW CAR RAY WAS AN AWESOME SALESMAN I TOLD HIM EXACTLY WHAT I WANTED AND HE DELIVERED AND SAM WAS AWESOME ALSO AND THANKS TO JOSH FOR WORKING OUT EVERYTHING. RAY WAS AN AWESOME SALESMAN I TOLD HIM EXACTLY WHAT I WANTED AND HE DELIVERED AND SAM WAS AWESOME ALSO AND THANKS TO JOSH FOR WORKING OUT EVERYTHING. THANK YOU GUYS FOR HELPING ME BUY MY FIRST BRAND NEW CAR I AM VERY SATISFIED!!!!!!!! More