Asheville Ford Lincoln

Unacceptable customer service The sales team did everything they could to help with this situation. I purchased a 2017 fusion last year and immediately had issues with it. I told t The sales team did everything they could to help with this situation. I purchased a 2017 fusion last year and immediately had issues with it. I told the service department and the management department about these issues and tried to organize a buy back. I tried many many times to speak with the general manager and was blown off for over a year. I was forced to trade the car in for a major loss because I have a new infant that cant ride in a car in which the windows randomly roll down. This major safety issue was not solved in time. It has cost me over 10 grand. I am extremely displeased that my issue was never taken seriously. I've owned nothing but fords my whole life. I've purchased 4 personally at Asheville ford. I've shown 100 percent loyalty and received none in return. More

Rip off Financal people lied about customer service fee. Said by law they HAD to charge and Ford would Bail them. Read the North Carolina statutes. The fianci Financal people lied about customer service fee. Said by law they HAD to charge and Ford would Bail them. Read the North Carolina statutes. The fiancial people lied I have contacted and te managed do not contact me. In was ripped for 598.50 and they don't have the courtesy to contact me or correct the problem Don't go here they are dishonest. No wonder Ford us is in su h bad shape with dealers like this More

First new vehicle together My husband and I took a leap this weekend and bought our first NEW vehicle together. Mark and crew were awesome! We had a pleasant experience from sta My husband and I took a leap this weekend and bought our first NEW vehicle together. Mark and crew were awesome! We had a pleasant experience from start to finish! We did not feel at all the usual “harassment “ feeling and all questions my husband threw out Mark knew the answer or found it out. (He mostly knew all info including things I would never imagined to even ask). Take your business to Mark at Asheville Ford!! More

Excellent First Time Customer Experience From the website to the initial call, the dealership seemed to run well. Each call was attended to with courtesy and ease! The buying experience was e From the website to the initial call, the dealership seemed to run well. Each call was attended to with courtesy and ease! The buying experience was easy and the salesman was extremely knowledgeable. Excellent first time experience. More

Easy buying experience After shopping on line for months I contacted Asheville Lincoln to look at and drive a new MKX. When I arrived at the dealership I was quickly greete After shopping on line for months I contacted Asheville Lincoln to look at and drive a new MKX. When I arrived at the dealership I was quickly greeted and set up with sales rep who met all of my needs. The initial offer from Ashevillle Lincoln exceeded all of my expectations. I drove home in my new MKX. The process was effortless. More

It was time! From the moment we arrived at the dealership we were treated great! James was wonderful with giving us good choices to make the best decision for us. From the moment we arrived at the dealership we were treated great! James was wonderful with giving us good choices to make the best decision for us. We ended up with exactly what we wanted and we are really really happy with the decision to go to Asheville Ford. Thank you guys for everything! More

Smoothest car buying experience. GreT place to buy a car! Very friendly and helpful staff, 100% would recommend to anyone. Ask for van, he’s a great help, knows what he’s doing. N GreT place to buy a car! Very friendly and helpful staff, 100% would recommend to anyone. Ask for van, he’s a great help, knows what he’s doing. Nicholas Mills More

Great experience, knowledgeable salespeople and low pressure My saleswoman at Aheville Ford was Wendy Turner. She was quite knowledgeable and insightful in helping me reach a purchase decision that I was comfort My saleswoman at Aheville Ford was Wendy Turner. She was quite knowledgeable and insightful in helping me reach a purchase decision that I was comfortable with. This dealership has a low pressure atmosphere which is a big thing for me, I do not like the typical high pressure invoronment that most dealerships seem to have. Another great thing about my experience is that Wendy has been completely available to answer any questions or concerns that I have had before, during and after my purchase. All things considered, Asheville Ford gave me the best buying experience that I have ever had. More

Best Experience Just incredibly good. Coming over from Germany to the US I had to face several challenges, getting/leasing a car was one of them. Whereas a ton of dea Just incredibly good. Coming over from Germany to the US I had to face several challenges, getting/leasing a car was one of them. Whereas a ton of dealerships wouldn’t even get me a quote, the Asheville Ford Team was understanding, helpful, friendly and made the impossible possible. I could not have asked for more! Special thanks to Jacob, Wendy and Chris and the rest of the Team who worked with me and finally had me leaving in my dream car. If I were to give more than 5 stars on this review, I would definitely do so. More

Honest and straightforward I left my current dealer that is 12 miles away to go there and was not disappointed. I was blunt and to the point and they helped in our purchase. I left my current dealer that is 12 miles away to go there and was not disappointed. I was blunt and to the point and they helped in our purchase. More