Asheville Ford Lincoln

Excellent buying experience Excellent service by salesman (Chris Mease) and the business/finance Department. Very helpful and efficient. Most of my transactions after my initial Excellent service by salesman (Chris Mease) and the business/finance Department. Very helpful and efficient. Most of my transactions after my initial visit we're via email, text message, and USPS and we're handled with professionalism. Price was excellent compared to other quotes I received from other dealers but still a bit higher than I had hoped to pay. All in all, a very satisfied customer. More

Very disrespectful sales man. Stopped into Asheville Fod yesterday evening,have been look for used f150, was meet by salesman told him exactly what I was looking for and price rang Stopped into Asheville Fod yesterday evening,have been look for used f150, was meet by salesman told him exactly what I was looking for and price range.He right off wanted to sale me a vehicle he had just traded in,I told him it didn't have the motor I was looking for ,and I had read up on the motor I wanted he told me I didn't know what I read and didn't know what I was talking about,pretty much saying I was lieing and he knew more than me.Very disrespectful ,I was a customer looking to buy,but after his aditude and I'm going else where,I'm like most folks when I look to buy a vehicle witch today is a huge investment I want what I want Not what they want to sell me! More

Roof leak on transit repaired and continues to leak I brought my ford transit to Asheville Ford in January 2017. They replaced the antenna assembly and indicated on the invoice "no further leaks detect I brought my ford transit to Asheville Ford in January 2017. They replaced the antenna assembly and indicated on the invoice "no further leaks detected at this time" on the roof. In May, during heavy rains, I noticed the roof leaking in the same area as before. I brought the vehicle back to Asheville Ford and was told that I would need to pay for further repairs. This seems unfair as I paid 229.00 for the first repair and was told the problem was fixed. Margaret DAvis More

How to lose a loyal customer Rude, because the new car purchased, only 5-days old, less than 100 miles when purchased, and the new car requires major work ALREADY! No recalls. Wow Rude, because the new car purchased, only 5-days old, less than 100 miles when purchased, and the new car requires major work ALREADY! No recalls. Wow but what takes the cake is that we are told we are basically stuck with the car, warranty covers the repairs but we have no other options. Would you buy a brand new car that needs major repairs at the MSRP (price)? We were given no options to trade, renegotiate, no empathy (one employee in particular) and this same employee (Josh) denied any options we may have in reference to our concerns and thus indicated he WAS the manager when asked to speak to his supervisor. Simply rude and a not so pleasant experience for us new car buyers. The sales person we had was pretty awesome all around. He provided excellent customer service. I hope this review about management does not affect his job because Ford could use more people like him (Thanks Charlie P.). More

Made the process very easy The entire experience was very easy! Everyone was friendly and there were no pressure tactics used. The process was fast and I would highly recommend The entire experience was very easy! Everyone was friendly and there were no pressure tactics used. The process was fast and I would highly recommend this dealership. More

Friendly and helpful Nice vehicle, good price, fair trade-in value, friendly sales people. Not pushy. Very helpful and courteous. We would recommend this dealership to eve Nice vehicle, good price, fair trade-in value, friendly sales people. Not pushy. Very helpful and courteous. We would recommend this dealership to everyone. Chris and Greg are great to deal with. More

Fantastic service from a friendly team! I can't speak highly enough about my experience with Asheville Ford. I had an emergency engine issue with my F250 while on a family trip en route to C I can't speak highly enough about my experience with Asheville Ford. I had an emergency engine issue with my F250 while on a family trip en route to Charlotte. Even with a full garage at 4pm on a Monday, the team at Asheville Ford was willing to take us in and they got us back on the road in about an hour. They saved our trip and were incredibly kind to work with throughout the process, even though we were unexpected and they were beyond busy. We worked with Brody, and he was as professional and friendly as it gets. Thank you so much! More

Professional, Honest, Service Orientated The service department at Asheville Ford is excellent. Repair was done on time and under the price quoted. I really appreciate the shuttle that take The service department at Asheville Ford is excellent. Repair was done on time and under the price quoted. I really appreciate the shuttle that takes you home when they have your car and picks you up after. Awesome people More

Great All Round Experiences I just took my 2016 Lincoln MKX in for its first service. Like all of my other service experiences with my MKC, I found Asheville Ford Lincoln to be f I just took my 2016 Lincoln MKX in for its first service. Like all of my other service experiences with my MKC, I found Asheville Ford Lincoln to be fast, courteous and thorough. This is the second car that I have purchased from them and I have been very satisfied with the purchase, service and repair experiences that I have had with this dealer. More

very nice Well first of all I liked everyone there so yes I would most likely to refer someone. They where very proficient on how they did there job. Well first of all I liked everyone there so yes I would most likely to refer someone. They where very proficient on how they did there job. More