Astoria Ford, Inc.

Not impressed with customer service, appeared to hide the fact that the truck I was purchasing had damage until I asked for a car fax after I had signed papers. I should have asked for a car fax first. Altho fact that the truck I was purchasing had damage until I asked for a car fax after I had signed papers. I should have asked for a car fax first. Although they should have disclosed it openly. The paint on the truck where it was repainted was mottled. I noticed the paint issue before leaving the lot. I asked to speak to a manager. I was told there was no manager left, and that they had gone home. Got a hold of my sales guy who had to leave he stated that he called and there was a manager there. The only reason I left was because I was told there was no manager and to give them a call tomorrow. So I also took the truck to a third-party shop for verification the paint was mottled which the shop confirmed. Astoria Ford still denies the fact the paint was bad. I ended up returning the truck and getting my car back. I would not recommend Astoria Ford based solely on the fact damage was not disclosed upfront prior to making the sale. The floor sales staff was fantastic though. More

Great sales staff. Great area to wait in service, everyone seemed really friendly. Cars are so clean and great selection Great area to wait in service, everyone seemed really friendly. Cars are so clean and great selection More

My opinion is this place has a serious lack of integrity. I had been looking for a used BMW Z4 for a while and saw that they had a used one in stock. I reached out for more information on Tue integrity. I had been looking for a used BMW Z4 for a while and saw that they had a used one in stock. I reached out for more information on Tuesday January 4th. There was some miscommunication, but I did receive some addition photos I had requested on Thursday January 6th. I spoke with Baran Demirel about the car at 9:35 am on January 7th. I explained that I was looking for a Z4 in good shape and was told it was in “great shape” and that there were only two paint chips which I had been sent photos of. I explained that I was 2.5 hours away and didn’t want to waste a trip for something that was not in good condition. I was assured that this car was in “great shape” but being sold in as-is condition. I had no issue with this and we agreed upon a price for the car assuming it was in the condition I was led to believe it was in. We then set up a time to pick the car up. I arrived at 9:50 the morning of the 8th and was met by Baran. He immediately started pointing out many paint issues that he did not mention via phone or email. It’s a black car so I was disappointed but figured this was an honest mistake. He then points out a door ding and mentions that the tire pressure system had an error that didn’t clear by inflating the tires. Pretty obvious issues that were not disclosed. After looking over the car I pointed out that there was a lot of corrosion that should have been mentioned. There wasn’t much of a response to this but I decided to start the car up and check other functions while it warmed up. I immediately noticed that the top did not function which is obviously a major issue with a convertible. I had already looked at a car that needed the motor replaced and was told by a BMW dealer that this is roughly a $2k job. I should have just left at this point but Baran was trying to salvage a deal so I offered $7k as it sat. I did this knowing I was going to spend at least another $2k for the issue with the top and who knows how much for the tire pressure issue. I figured I could deal with the paint issues and have the door ding pulled out cheaply. I believe Baran then spoke with Rich Byrd and came back with something around $8,800 OTD which I declined. At this point I had no intention of purchasing the car as it was nothing like it was described. I spoke with (I believe) Rich and let him know I wasn’t happy about the situation and had the issues been disclosed I would not have even driven over to see it. He refused to even look at me and just kept saying it was as is and they didn’t know it had issues. I find it VERY hard to believe that this dealership took a trade in without knowing about two major issues. I also feel like I was intentionally misled in order to get me in the door hoping that I would agree to a bad deal. I drove 220 miles and spent 5 hours of my day to see this vehicle based on what I was told which was nowhere near accurate. I emailed the owner directly and requested to be reimbursed for my fuel only. I never received a reply, that alone tells me that this behavior must be accepted at this dealership. More

My car is getting services for a part under warranty. My warranty covers a rental car, which usually the dealership has some. They didnt have any available when I needed one and would not help me find an al warranty covers a rental car, which usually the dealership has some. They didnt have any available when I needed one and would not help me find an alternative. When I asked for the number for my Ford extended warranty, they said they did not know it and I would have to find it on my own. Absolutely unhelpful! More

I purchased my very first vehicle the end of 2019. It's been nothing but trouble since then. I bought a ford focus 2015. I was not informed the vehicle was actively being recalled at the time of the sale f been nothing but trouble since then. I bought a ford focus 2015. I was not informed the vehicle was actively being recalled at the time of the sale for a poorly designed clutch that Ford corporate acknowledges knowing about. Ford has recalled not only the clutch but this model car itself. To be eligible for the vehicle by back you need to show you've had ford replace the bad clutch 4 or more times. Days after initial purchase I already had the focus in a shop being looked at. It was shuddering upon acceleration. Clutch issue. That shop after some back and forth showed me the recall notice they were flagged about on my car. I brought the vehicle back to ford. I wanted out of the contract but they wouldn't allow that. I wasnt even able to drive my new car to work day after purchase as the tires were so unsafely bald that I wouldn't drive it upon seeing it in the daylight next day. Ford did replace my clutch stating it was covered under the warrentee and recall. Fastford just a couple months. Cars shuddering again. I take it back to Ford. This time they acknowledge there is a clutch issue and a clutch shutter but that it isnt severe enough to be covered under the recall yet. So its unsafe just not unsafe enough according to Ford. At this point I start contacting Ford Corporate. They tell me the car is part of a national buy back as the clutch is a know design flaw. However, you have to give Ford the opportunity to fix and replace the clutch multiple times before you are eligible. I fingue ok fine. Itll get bad enough and just be replaced a few times then finally I can be done with this nightmare. So I kept driving and paying for the vehicle and I would just make another inspection appoitment when its shuddering worsens. Keep in mind at this point Ive read up on this car and heard many horror stories of people being stuck in reverse or of the car violently jumping forward at lights. I was nervous driving it at all. Add to this I was traveling 50 mph or so when a part fell off the under side of the dash and landed on my foot while it was depressing the gas pedal. Terrifying!! I still have the part and pics of the part. It's an adapter to connect the code reader to the car itself. Now I've dealt with this car over a year and it still has clutch issues exactly like it did 3 days after purchase. I just brought It back into Astoria Ford today 1/23/2021. This time i was expecting the clutch to finally be bad enough to warrant replacing. No, now Ford says I wasnt in for the clutch last time. No I was in for the transmission according to them. This is not true. I told them it's doing the exact same thing as before. Bad clutch. So now Fords position is I have no more warrentee replacements on this dual panel clutch because it was a one time fix the first time. Well why then did they look at my vehicle now two more times since then at no charge but both times say I would have to pay? How do I ever reach the 4 or more clutch replacement with Ford if they wont do more than one period? Why was none of that said till this visit to Ford.? The tech at Ford today said I was working with Rebel before and she no longer works their so they arent responsible for what an ex employee did. This has been a horrid experience and it's my first vehicle purchase. I just want out of this deal or for Ford to actually fix the xxxx car. More

Astoria Ford contacted me (to purchase my truck). They made an offer, and I accepted. I brought my truck to them (per their request), and they then offered me 25% of the original agreed offer (which was a made an offer, and I accepted. I brought my truck to them (per their request), and they then offered me 25% of the original agreed offer (which was approved by their manager). Never again!!! Now I see why people travel to Portland, to buy vehicles. Prices are high and their business is shady, at best. I can’t hurt their business any more than they do to themselves, but I will DEFINITELY warn everyone I come in contact with. I will rate their business with the same amount of cares they’ve given to the community they operate in. Zero stars for zero cares! More

I just bought a car for my mom who is 88 years old. Tiffany are sales person was perfect! She came in on her day off and stayed with us through the whole process. It was a rainy day. Tiffany had car un Tiffany are sales person was perfect! She came in on her day off and stayed with us through the whole process. It was a rainy day. Tiffany had car under cover so we didn’t have to go out in the rain like we did at some other dealerships. I give. Astoria Ford 100% More

Excellent Customer Service ! Thank you to Dane Gouge, Bird , Jason Mickel and all the other wonderful Staff of Astoria Ford for the excellent customer service ! I’ve purchased ove Thank you to Dane Gouge, Bird , Jason Mickel and all the other wonderful Staff of Astoria Ford for the excellent customer service ! I’ve purchased over 22 vehicles from dealerships in the past and this was the most seamless, smooth and enjoyable experience of all! They truly care about their customers, have a great inventory and make sure to listen to your needs. If you want a positive , hassle free purchase. Please go see them ! You will be in good hands. More

Shady people From the top down this dealership exemplifies exactly what is wrong with the auto business. The salesmen were aggressive. People who have shopped he From the top down this dealership exemplifies exactly what is wrong with the auto business. The salesmen were aggressive. People who have shopped here before told me not to go and they were right. If I want a Ford I would shop OUT OF TOWN and make the drive. Their mark up is huge. Plan on them trying to get you to pay $4000 more then MSRP. And people that know the owner know why this place operates as shady as it does. Ford makes a good product and they deserve better then this. More

Fantastic experience!!!! I absolutely love my new escape but the entire buying process was great as well. Joel did such a great job with no pressure and amazing knowledge. I t I absolutely love my new escape but the entire buying process was great as well. Joel did such a great job with no pressure and amazing knowledge. I tell everyone about the great staff there and will only work with them on future purchases. More