Atlantic Dodge Chrysler Jeep Ram - Service Center

The Hanania CJDR team is professional and very helpful. All of their work appears to be done well and in a reasonable time frame. All of their work appears to be done well and in a reasonable time frame. More

Robert is a pro always willing to help even when I show up unannounced. I really appreciate his knowledge and experience with diesel vehicles. A thank you also to Yvette who goes out of her way to be helpf up unannounced. I really appreciate his knowledge and experience with diesel vehicles. A thank you also to Yvette who goes out of her way to be helpful. More

The service department handled my problem quickly and with friendly professionalism. They could not have been more courteous. with friendly professionalism. They could not have been more courteous. More

Excellent service. Very attentive! My service was explicitly explained to me. I was helped in a short amount of time. Very attentive! My service was explicitly explained to me. I was helped in a short amount of time. More

New chat service was amazing the were quick and very responsive to all my needs! responsive to all my needs! More

I was well taken care of and didn’t have to wait like long for service to take long for service to take More

Coben was great. He was very prompt, professional and polite. He made sure I didn’t wait long for a quick fix on the jeep He was very prompt, professional and polite. He made sure I didn’t wait long for a quick fix on the jeep More

Excellent service by Coban. Even escorted me to the car. Very professional and personable. Good attitude! Even escorted me to the car. Very professional and personable. Good attitude! More

Had a few issues arise while jeep was serviced for its first check up. Jeep came in for an oil change and a recall was noted on computer. Recall took longer than expected and I was not updated during the first check up. Jeep came in for an oil change and a recall was noted on computer. Recall took longer than expected and I was not updated during the 3.5 hours there. I had asked to make sure windshield washer fluid was full and that the notice on my dash would not keep saying to add washer fluid and take in for an oil change. When completed, almost 4 hours, I asked if washer fluid was filled and that notice was removed from dash because I did not want to get a mile down the road and it starts pinging about washer fluid and oil change. I was guaranteed that all was taken care of. I paid, I left, and 1 mile down the road I had a notice for washer fluid and oil change come up. Quite upset, I turned around and went back. Told the service writer that nothing was done that I had asked about, there was no washer fluid and the notices came back up, I had to wonder what else was not taken care o while I sat in the waiting room for 4 hours. Then while waiting for the service person to fill the washer fluid, I noticed grease, not oil or dirt, but grease down the side of my Jeep and in the door jam. I had just had it washed. Another person grabbed a towel and cleaned the grease off and then reset the dash info. I was not happy, I had always received great service at Atlantic Jeep, this was my first time with the new ownership, Hanania. I left after receiving several apologies. I got home and went to change clothes and seen grease down the backside of my white capris. This was not a good day at all. I had black neoprene seat covers on my front seats and did not notice the black grease when I got in at the dealership. Thank goodness for Oxyclean and seatcovers, otherwise my new front seat would have had black grease on it. The next day the dealership called to check up and make sure I had a good experience the day before. Apparently, no one said anything to anyone in customer service about my experience. I let the person know what had happened and she immediately jumped on the mission of making sure I was taken care of. I asked for a free oil change for next visit but was unable to receive an oil change. Instead, the manager allowed a full interior exterior detail whenever I wish to bring my Jeep back in. I hope that my experience brought some education into customer service within the service area, not where the service writers are, but out in the garage. If the technician does not do their job it is unfair that the writers get the brunt of complaints. I will be returning, I believe in 2nd chances. Thank you. More

Great experience, service dept took me right in for an unexpected issue with TPMS and took care of me. Thank you unexpected issue with TPMS and took care of me. Thank you More