Atlantic Dodge Chrysler Jeep Ram - Service Center

It took over twice as long as I was told it would take to complete my oil change and I was given no updates or explanations. Additionally my car electronics were not reset to reflect the oil change complete my oil change and I was given no updates or explanations. Additionally my car electronics were not reset to reflect the oil change More

Wonderful experience, easy drive up and drop off. Friendly staff. Everything was completed as promised Friendly staff. Everything was completed as promised More

The service counter person, Lauri, is great. Very attentive and deals with customers like they are her best friend. Very attentive and deals with customers like they are her best friend. More

Everything was wonderful. I am still waiting on a call back from the service dept regarding my BOGO oil change confirmation. I am still waiting on a call back from the service dept regarding my BOGO oil change confirmation. More

Need to wait 3 to 4 days for starter for my car is excessive. I can't drive car until starter is fixed. No loaner offered and not sure how to get transport back and forth to dealershipship. Hopefully excessive. I can't drive car until starter is fixed. No loaner offered and not sure how to get transport back and forth to dealershipship. Hopefully dealershipship can pick me up after car fixed. More

Vehicle not ready on time. Diagnostics were purposely deceitful indicating approx. $1,000 in repairs that were not “necessary” (brakes & battery). Diagnostics were purposely deceitful indicating approx. $1,000 in repairs that were not “necessary” (brakes & battery). More

Seems employees there are a bit forceful in selling a product or service, I was watchful... product or service, I was watchful... More

We are extremely satisfied with the service that we received when we had our jeep at their service center. We will always take our Jeep there for service. Thank you so much! received when we had our jeep at their service center. We will always take our Jeep there for service. Thank you so much! More

Charged 50 bucks for shop fees on a warranty covered service. Vehicle held for payment from warranty company for hours after the company had paid. After I totally waiting hours the first time for them service. Vehicle held for payment from warranty company for hours after the company had paid. After I totally waiting hours the first time for them to get the authorization to have it paid. Laurie is a crab and I feel like I have to cheer her up to get her to do her job. They told us 100 then 150 then 100 and then 150 again. Our deductible is 100 and we have used it several times and never had.an extra blanket fee. We were told when we bought the warranty never pay more than 100 for a covered service. Had high hopes for the new ownership but the service is still crap. At least this time they didn’t leave extra parts in my vehicle for me to reinstall like the last two times. More

I have never left a review before, that's how awful my experience was. Rudest customer service behaviors I have ever encountered. My service rep was the worst. He acted like he was doing me a favor by ser experience was. Rudest customer service behaviors I have ever encountered. My service rep was the worst. He acted like he was doing me a favor by servicing my $70k truck. End result was he stopped responding to me and I was left to go to a different dealership. More