Atlantic Dodge Chrysler Jeep Ram - Service Center
St Augustine, FL
821 Reviews of Atlantic Dodge Chrysler Jeep Ram - Service Center
I mean what can you say the customer service sucks there. The service tech held my car for 3 days this is a major corporation and they didn't have parts that took according to them 5 days to get my parts in The service tech held my car for 3 days this is a major corporation and they didn't have parts that took according to them 5 days to get my parts in then they held my car at the parking lot which it still ran therefore I didn't have a car for 3 days. They give a QR code which didn't work so I had no way to call the the service guy who checked me in then when I called the service department tell him I was canceling it they never responded back to my voicemail that I left at the service department when I came in to get the car back again there's no explanation he's like oh well we were going to get to it in another two days so again they didn't get some xxx of this place I took my car and got the job done for half the price half the price of what you're going to charge me at this rip off car company. Yeah you know they say they get too big for their britches that's exactly what's happened here this company has dealerships all over the place and again they don't give a rat's xxx for you as a customer. More
Service was fantastic. Jen was very nice, attentive to my needs, and provided all information up front. I didn't give a 5-star review because I am still not happy that the Jen was very nice, attentive to my needs, and provided all information up front. I didn't give a 5-star review because I am still not happy that the $200 diagnostic fee was not applied to the work. I can understand paying it if I took my vehicle somewhere else for the repair, but the same shop did the work. For that reason I will not take my Jeep back there. More
Possible cost was explained to me before the service was performed. Waylon Frank took good care of my needs. Everyone else did also. performed. Waylon Frank took good care of my needs. Everyone else did also. More
The service I received was friendly, quick and efficient. I would recommend from what I experienced. I would recommend from what I experienced. More
We had jeep mechanical problems while on a trip and Waylon was able to get our jeep fixed quickly, even though we didn't have an appointment. Waylon was able to get our jeep fixed quickly, even though we didn't have an appointment. More
Thorough inspection. The service team, very knowledgeable and professional. Th check-out staff also, very courteous and professional. The service team, very knowledgeable and professional. Th check-out staff also, very courteous and professional. More