Atlantic Honda - Service Center

You lost a loyal customer Having bought my car from Atlantic Honda in 2013, it only makes sense to return there for service since they have all of my information in their syste Having bought my car from Atlantic Honda in 2013, it only makes sense to return there for service since they have all of my information in their system already. That being said, I also had three free oil changes that came with the "maintenance package" I got with the car. During this past visit, I used the last of my free oil changes, which might be why I got such poor service. On Friday, I called to make an appointment for an oil change, and I tell the woman that I also have a concern about my brakes. She offered a Saturday and a Sunday appointment, and I make the Sunday appointment out of convenience. After showing up on time for my appointment, I wait for 2 hours while they change my oil, take a look at the brakes and wash my car (which comes with any service appointment -- I explicitly asked for a car wash). After getting fed up with sitting around for 2 hours, I find my Service Advisor and ask what's taking so long. Apparently, my appointment was not scheduled for a brake check, and that is why it took so long. Funny, when I called to make the appointment, I made it explicitly clear that I needed an oil change and to have my brakes checked, and when a woman called to confirm the appointment the day before, she mentioned both items. Also, when I showed up, I told the Service Advisor that I need both an oil change and to have my brakes checked. The Service Advisor assures me that the car is almost ready, so I go back inside and have a seat. 15-20 minutes later, a different Service Advisor comes in to let me know that my car is ready and waiting for me outside. After I pick up my paperwork from the cashier, I go outside to find that the car wash I asked for didn't actually happen. After going back inside to talk to the Service Advisor, he tells me they didn't wash it because I was in a rush. Funny, I was only in a rush because I was sitting in their dealership for 2 1/2 hours. But, he offered to have the car washed if I wanted, to which I said 'no' because I didn't want to be there for another hour. Once I drive my car off the property and onto Sunrise Highway, I notice that there is a scratch in the leather of my dashboard. So, I call and ask to speak to a Service Manager (while on Sunrise Highway). The girl says she can't find him and that he'll call me right back. Note: I did not turn my car around on Sunrise Highway to go back to the dealership and waste another hour of my time, so I took the girl at her word and waited for a call that never came. After a few hours, I decide to call back and see why I never heard back. Apparently, the person I wanted to talk to was the person that I spoke to at the dealership, so I said I would wait to speak to the overall Service Manager, and scheduled a call for 8:30AM the following day (today). Fast forward to 8:30AM this morning, no call. After waiting an hour, I decide to use the live chat feature on their website to ask why I didn't hear back. The person I spoke to said she would pass along my information and that I should expect a call within the hour. Sure. This time, I actually got a phone call, and after explaining the situation (the pointless appointment, the 2 1/2 hour wait, the lack of a car wash and the scratch on my dashboard), the gentleman I spoke to basically shrugged it off and told me it was my fault, though not explicitly. 1) He says I had to wait that long because I asked them to take a look at my brakes, which is "major service" and something they do not do on Sundays. Had the woman that made my appointment for me told me that, I would have taken the Saturday appointment. Apparently, they did me a favor by looking at my brakes on a Sunday and I should be grateful. 2) He says my car should have been washed, and actually apologized (for the first time) for that small mistake. I explained that the Service Advisor did offer to have the car washed after I went back in to ask why it wasn't washed, but said that I did not want to be there for another hour. In response, the man on the phone reiterated that I was there so long because they did me a favor and took a look at my brakes. In response, I suggested that he let the woman that is scheduling appointments know that "major service" can't happen on Sundays. 3) After telling him about the scratch on the dashboard, he basically told me his team was not responsible for any damage, and that the service team does not take pictures of the interior of the car, just the outside in the event of damage. I explained that I detailed the interior of my car on Friday afternoon, and am 100% sure that the scratch was not there. The man on the phone explained that they aren't responsible for the scratch because they don't take pictures of the interior, and said that had they (the mechanics) had to remove the dashboard for any reason, then the scratch would be possible. But, if I wanted to have him take a look, I could bring the car in and he would see if there was anything his "detail guy" could do, to which I politely responded that I did not have the time to take the car in since I work far away, nor did I want to spend another 2 1/2 hours at their dealership on a weekend. In response, he reiterated that his team does not take pictures of the interior of the car when it is brought in for service. What does that even mean? Basically, he's telling me that because his team doesn't take pictures of the interior of the car, there's no way that his team can damage anything. No apologies given. The scratch on the dashboard is about four inches long, in plain sight of the driver sitting behind the steering wheel. Although it's not a big deal and can probably be buffed out with some leather conditioner and a little bit of elbow grease, it really annoyed me that he accepted no responsibility and practically accused me of lying, though not explicitly. I am not in the business of calling specific people out, or getting anyone in trouble, but I do want to let potential Atlantic Honda customers know about the terrible service I received. They had absolutely no problem catering to my needs when I bought the car because they wanted to make the sale, and I guess it was foolish on my part to think that, that level of service would continue when I took the car in for service. There is another Honda dealership closer to my home, so I will definitely take it there for any future service and make sure I tell everyone I know that goes to Atlantic Honda that they're better off taking their car elsewhere. More

Great service! I had a great experience with Nick in service. My car was done when he promised and at the quotes price. He is highly recommended!!! I had a great experience with Nick in service. My car was done when he promised and at the quotes price. He is highly recommended!!! More

Excellent service appointments and leasing assistance Alex was extremely helpful in efficiently and courteously processing our 2 Honda Civics for service on what was clearly a very busy day for the servic Alex was extremely helpful in efficiently and courteously processing our 2 Honda Civics for service on what was clearly a very busy day for the service dept (November 2015). He thoroughly explained the fairly extensive work needed on one of the cars, and offered reasonable and generous discounts. My wife and I both commented to each other that Alex provided one of the best car customer service experiences we've ever had. (Oh, and while I'm at it, Ron was great to work with a few months ago back in June 2015 on our leasing deal--also great customer service!) We're new to Atlantic Honda, but we'll definitely be ongoing customers now. Thanks. More

Exceptional Customer Service I always receive exceptional customer service from the Service Advisor Alex Tinnirello, including quick scheduling, accurate history of repairs, timel I always receive exceptional customer service from the Service Advisor Alex Tinnirello, including quick scheduling, accurate history of repairs, timely service suggestions to keep my car running well, and quality repairs. I also appreciate the service specials I receive in emails and use when needed. Everyone I interact with at Atlantic Honda is courteous and professional. It is a friendly and effective dealership. I highly recommend it. More

Remarkable service rendered by Alex Tinnirello Every time I visit Atlantic Honda I experience remarkable service from Alex. Problems are explained in a manner I can understand and I always walk aw Every time I visit Atlantic Honda I experience remarkable service from Alex. Problems are explained in a manner I can understand and I always walk away satisfied. More

Service experience Alex T in service made me feel comfortable answered all my question without hesitation. He's a great service advisor if you need a professional indiv Alex T in service made me feel comfortable answered all my question without hesitation. He's a great service advisor if you need a professional individual to handle are your issues and resolve them, then he's your guy. Thank you to the entire team as well always friendly just to mention a few Liz Scott Thomas. Thank you R. Gobin More

Bernie Ocasio was great. He got me on and out in no time. I've always had such great service at Honda but today was exceptional. Bernie Ocasio went above and beyond for me. He saw I had 2 children with me whe I've always had such great service at Honda but today was exceptional. Bernie Ocasio went above and beyond for me. He saw I had 2 children with me when getting a oil change and had us out in less then 40 minutes. He was very nice to me and my children. I give him and Honda 100 stars. Thanks More

Oil change (chad and mike from service) The employees at Atlantic Honda was very courteous to me whilst bringing in my car for an oil change. Service was indeed great and the wait wasn't ver The employees at Atlantic Honda was very courteous to me whilst bringing in my car for an oil change. Service was indeed great and the wait wasn't very long. More

An Excellent Service Advisor The majority of the time I've had my Civic serviced, Liz was always there, and all I can say is she is excellent in the no hassle in speaking to peopl The majority of the time I've had my Civic serviced, Liz was always there, and all I can say is she is excellent in the no hassle in speaking to people. Even though this time I went and had another advisor service my car there, I've always loved the way she handles people, and even when I had my car serviced by another advisor, she always said hello to me when there. More