Atlantic Toyota

Service dept. Lorraine is a total professional, very compassionate and always helpful. She explains everything to me in detail and provides me options to move forwa Lorraine is a total professional, very compassionate and always helpful. She explains everything to me in detail and provides me options to move forward. Thank you. More

Very professional I went in for an oil change and it was a wonderful experience. I needed to change my appointment and when i called it was simple and easy to make anot I went in for an oil change and it was a wonderful experience. I needed to change my appointment and when i called it was simple and easy to make another appointment. Everyone was so friendly and helpful. The waiting area was clean and welcoming. It was overall a positive experience. More

My new car experience 2/15/19 Went looking for new suv went to Atlantic it was a great and easy experience from the sales and trade in. No sale pressure they worked with me to get Went looking for new suv went to Atlantic it was a great and easy experience from the sales and trade in. No sale pressure they worked with me to get this deal done. Very happy the way it all happened from the test drive to the signing papers were a smooth experience. Manny and Tony were great to work with and very good in helping and answering all our questions. Very happy and will do business there again. More

Simple, professional and polite! Hands down the best customer service and sales service I have experienced in Massachusetts thus far. The process was simple, very professional and pol Hands down the best customer service and sales service I have experienced in Massachusetts thus far. The process was simple, very professional and polite in all aspects of the purchase. Alejandro Corella and Anthony Nash get a BIG THUMBS UP for doing such a fantastic job and making the process so easy! Thanks to these two wonderful men, I will return for future car buying needs. It goes to show, smaller dealerships have a more personal feel and respect for their customers then the large ones. More

So offen Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural damage. Took the car for a test drive. It ran out of gas and this triggered safety alerts. “Cruise control disabled”, “Parking brake malfunction”, “Pre-collision system malfunction”, “ICS malfunction”, “Check Engine light”, “Reduced engine power”, “Pre-Collision System malfunction”. Clyde had service address issue and they told me the reason it went haywire is “because the gas ran out”. Not ideal, but understandable considering the tech. I put a deposit to hold the car. I asked via email that Clyde s/w his manager about 4 REASONABLE questions: 1, If the issue was CAUSED by gas running out, what was the FIX? (God forbid I run out of gas and have to have all safety systems disabled…can I restart them or do they have to repair). 2. The car publicly listed, (Carfax), as having a potentially serious safety risk. I asked them to verify the severity of the damage and the repair or see their records of repair, (for the safety of my FAMILY). 3. I asked what the warranty was on the car 4. I mentioned the value of the car was listed online significantly less than their asking and requested we discuss details. (I did not lowball or refuse to pay the asking price, I simply wanted to discuss the discrepancy). Instead of answering my reasonable questions, Clyde said his manager responded “I don’t want to drag this out”, and”…we told you the car was fixed on Monday”. Note: I never asked was it fixed, I asked what was the solution. I came in explaining what I found online about the car's safety and value. A good, caring, reasonable dealership would/should say at that point “We respectfully disagree with Carfax’s appraisal and the Kelly Blue Book value”. “We stand by the car and its safety and will gladly give you service records to support that”. No….this dealership instead tried to spend 20 minutes convincing me “Carfax is crazy” (that is a direct quote). And “we’ve been here for several years longer than KBB”. The irony is that each car has a Carfax printed and Clyde desk was littered with them. I was asked, “What does the Carfax value the car”. I replied 21-23,000. (This was NOT my offer, but an answer to his question). He proceeded to give me my deposit back and said “They won’t do that” Clyde verbally agreed with every point I made, yet still refused to even open the negotiating table and suggest with a fair price. It’s apparent that they’d rather wait for some unsuspecting person to walk through the door and not have the knowledge of knowing the WORLD will value that car almost 6k less than what they’re asking. SHOULD someone pay for a car priced as if it never had “severe repaired structural damage” without requesting assurance from the seller? Absolutely not. Should a dealer pretend that the Carfax and KBB industry standard does not apply when it’s not in their favor? Absolutely not. Should a Manager dismiss and ignore legitimate safety and warranty questions as “dragging this out”? You decide. Andrew in sales called me back today. My hope was to get his reassurance and put in a mutually agreeable initial offer, but his repeated message was, “If you have any concerns about the car then we’d rather have you go somewhere else”. Is this the new Toyota way? If a potential customer has any concerns over a vehicle it is the job of the dealership to ADDRESS the concerns and show the customer why they stand by the car and the quality of their service. He told me “We are a family owned dealership and would NEVER put out a car that we didn’t stand by”. That’s a perfect attitude, but how is someone supposed to know without ASKING? Bottom line: Atlantic Toyota was so annoyed that I walked in as an EDUCATED consumer that Andrew told me “go somewhere else” rather than answer REASONABLE questions about safety, warranty, and repair. When I wrote my Google review I was called on my cell and asked to “Take it down”. No Sirs… people need to know the truth! Or as the kids say, “But where is the lie, though”? More

Great Experience We recently moved to the area and found Zeke and the whole staff at Atlantic Toyota to be exceptional with our new purchase of our 2019 Rav4. Everythi We recently moved to the area and found Zeke and the whole staff at Atlantic Toyota to be exceptional with our new purchase of our 2019 Rav4. Everything went as planned and the ordered vehicle is gorgeous! Thank you all for making this purchase so easy! More

Fast Friendly Efficient 13+ year Atlantic Toyota customer and fan. Great staff and service. I’m in the process of buying my third vehicle from them. My two original vehic 13+ year Atlantic Toyota customer and fan. Great staff and service. I’m in the process of buying my third vehicle from them. My two original vehicles are still alive and well and staying in my family. More

General Maintenance Had and oil change and tire fix. The staff was helpful and asked all the right questions about what I wanted to have done. Thank you Bill for tak Had and oil change and tire fix. The staff was helpful and asked all the right questions about what I wanted to have done. Thank you Bill for taking such good care of me More