Auburn Chrysler Dodge Jeep Ram

Mid-Oct 2022, I contacted Auburn CDJR to inquire about ordering a truck and spoke with Josh. Came by around Oct 19th to place the order, Josh’s attitude shifted drastically upon meeting me. He was unprofe ordering a truck and spoke with Josh. Came by around Oct 19th to place the order, Josh’s attitude shifted drastically upon meeting me. He was unprofessional, tossing the paperwork onto the desk and instructing me to fill it out with little regard. This treatment left me so unsettled that I stepped outside. After taking a moment to compose myself, I went back in to order the truck despite the unpleasant interaction because the dealership didn’t have a markup on TRX. Josh did not follow up with me over the next few months. The GM acknowledged the issue, stating that they had been advising Josh to improve his attitude and assured me he would personally oversee my order moving forward. On April 28th, 2023, the GM sent me photos of the truck, confirming that it had arrived and passed their PDI test. The following day, April 29th, I visited the dealership to pick up the truck, which had approximately 23 miles on it (it arrived with about 19). I pointed out a few issues with the trim, so I returned the next day to pick up the truck after they addressed them. The GM assigned another salesperson to assist me with the test drive, but this person was also rude (Sasha). During the test drive, an error message appeared on the dashboard, accompanied by warning lights, and the Assist and SOS button turned red. The salesperson dismissed my concerns, claiming it was just a software update issue. He took the truck to the back, reset it, and assured me the problem was resolved—but I soon realized that wasn’t the case. Over the following months, I returned to the dealership numerous times as they attempted to fix the issue by replacing the airbag, airbag module, and installing software updates. More messages appeared around Oct 2023, The SOS and Assist buttons turns red when these messages appears, the emergency lights come on, signaling a potential emergency. I’ve visited the dealership more than 30 times since, each time encountering new issues caused by their technician (dusty) while trying to figure out what the issue is. The dealership replaced the screen in an attempt to resolve the issue, but it didn’t work. In the process, they damaged the trim and the rearview mirror, which they eventually replaced. The ongoing repairs continue to show up on my Carfax report—even when the damage was caused by their attempts to fix the original Uconnect error. They later replaced the car’s main module and worked on the antenna wires, but none of these efforts resolved the issue. Additionally, they damaged my headliner, which required further repairs. Dusty called me picky for complaining about issues he would cause while trying to figure out the original issue. He even got in my face (in front of Ken the service manager) for calling him out on putting the screen wrong then admitting that he did in fact put it in wrong. After a year and three months of dealing with these problems, I am exhausted. I can no longer keep making the 30-minute drive to the dealership. So I lemoned the car Oct 2024! Ken the service manager told me we can’t reengineer the car and suggested I file for a buyback. Meanwhile, the GM told me, “We don’t want this car here anymore—we can’t fix it.” I filed for a buyback twice, but Chrysler refused both times. It’s currently in Lemon status. The GM, Brandon Gallawa, is a politician—he finds ways to talk around the real issues with their service. He knew I had a lemon the day I bought the car but wouldn’t buy it back himself or do the right thing, leaving me in a never-ending cycle. Ram is a low-quality product, Chrysler is not an ethical company, and this dealership just plays the game to make the sales. They know every car they sell will come back for service. Not one person I know who owns a Ram or Jeep is without problems. If you don’t want drama in your life, stay away from Chrysler—and definitely stay away from this dealer! More

Incredible integrity, kindness, patience, knowledge & care from the entire team at Auburn Chrysler Dodge Jeep Ram dealership. Our Jeep purchase was smooth sailing in every way & that is because as a team care from the entire team at Auburn Chrysler Dodge Jeep Ram dealership. Our Jeep purchase was smooth sailing in every way & that is because as a team starting with our favorite sales guy Josh McClanahan & sales manager Brandon Gallawa, along with finance manager Jackie Edwards, who all went above & beyond in every way. We are thrilled with our beautiful new 2024 Jeep 4Xe! More

Sascha (Sales) and Richard and Mia (Finance) were AMAZING. I wasn't treated like an easy target, an uninformed shopper or a "female car buyer." I was given respect, kindness, patience and they all AMAZING. I wasn't treated like an easy target, an uninformed shopper or a "female car buyer." I was given respect, kindness, patience and they all went OUT OF THEIR WAY to help me. They were (and are) my HEROES. I am in a safe, beautiful care that was well priced and an excellent deal. THANK YOU BOTH, with love and appreciation! More

My Service representative at Auburn Jeep is Charlie Bruce. Charlie always goes out of his way to exceed my customer expectations! Good prompt execution of service items. I have purchased three jeeps Bruce. Charlie always goes out of his way to exceed my customer expectations! Good prompt execution of service items. I have purchased three jeeps from this dealership. Very happy customer. More

My experience with with Auburn Dodge was excellent. My service writer, Anthony Stevens, was helpful and a pleasure to work with. My issues were quickly resolved and the repairs were completed in a time My service writer, Anthony Stevens, was helpful and a pleasure to work with. My issues were quickly resolved and the repairs were completed in a timely manner as promised. More

I had overall exceptional experience at Auburn Jeep. Thanks to Val. He kept me updated on the service. Thanks to Val. He kept me updated on the service. More

Charlie Bruce was able to help identify the problem on my truck and get the repairs made in a timely manner!!! truck and get the repairs made in a timely manner!!! More

I had an overall exceptional experience at Auburn Chrysler Dodge Jeep Ram. I sent an email stating that I was interested in a car on their website. I was contacted by Devin Marques and we set up an Chrysler Dodge Jeep Ram. I sent an email stating that I was interested in a car on their website. I was contacted by Devin Marques and we set up an appointment for the next day. Devin came out and greeted me when I arrived at the dealership. We went and looked at the car, and then he allowed me to test drive the car while he appraised my trade-in. When I came back from the test drive he was ready for me with all the numbers, and answered all my questions. Afterwards he turned me over to Jackie Edwards who took me through all the paperwork and collected the payment. The entire process was smooth and efficient. What made the experience all the better was how Devin and Jackie treated me as if I was a part of the family there at the dealership. They were actually interested in assuring that I received everything I needed and more. They were also very personable and genuinely friendly. I will definitely remember them and Auburn Chrysler Dodge Jeep Ram when I look to purchase my next vehicle. Also, thank you to the owner for fostering the family environment at your dealership! John More

Auburn Chrysler Dodge Jeep Ram dealership was great to work with. The salesman Oleksandr Levchenko was very helpful thorough whole buying process. work with. The salesman Oleksandr Levchenko was very helpful thorough whole buying process. More