I took my 2016 Avalon in for its 15,000 mile service. Made a 3:00 appointment. Got there a little early, like 2:40. Check-in was a breeze and everyone was so polite. Imagine my surprise when they came to get me in the waiting room at 3:10, that my car was done. Oil change, tire rotation, and the multi-point inspection, all done in less than 30 minutes. I expected to be there for 60-90 minutes. I love this dealership. We've bought four or five Toyotas from them and always use their service department even though we have a Toyota dealer just two miles from our home. This service department is always going to give you a straight opinion of work that needs to be done at the best price. I have never seen them try to upsell me for work that I don't really need. I trust them 100%.