Auburn Toyota

Great Customer Service and Integrity I bought a 2011 Toyota Sienna at Auburn Toyota in December. It starting making a knocking sound when I turned to the left or the right. Of course the I bought a 2011 Toyota Sienna at Auburn Toyota in December. It starting making a knocking sound when I turned to the left or the right. Of course the warranty for a used car is only good for 3 months/3000 miles...so I took it in on Wednesday in order to reap the benefits of the warranty (ha ha ha...yeah right)...turns out the steering shaft was going bad...that's about an $800 job...and guess what...the warranty didn't cover it. Well...lucky for me Auburn Toyota is a dealership run with integrity and amazing customer service. Before I even had the chance to panic or get angry or complain they offered to cover the entire cost of the work that needed to be done (parts and labor) because they knew it was the right thing to do. I feel so happy I bought my car there and so happy there are companies out there who understand how to treat their customers like humans. THANK YOU!!!! (and if I had time I'd tell you all about how great the experience was when i bought the car too). More

15,000 mile service I had my 2016 Highlander serviced here yesterday. I was greeted at my arrival and introduced to Anthony Stevens Davis. He immediately took my inform I had my 2016 Highlander serviced here yesterday. I was greeted at my arrival and introduced to Anthony Stevens Davis. He immediately took my information asked if there where any other concerns and if I needed a complimentary ride somewhere. This was a 2 minute process and my vehicle was ready for pickup hours earlier than expected. All this with me forgetting to make an appointment prior to. Needless to say I’m very happy with the professionalism displayed by Anthony and the entire crew at Auburn Toyota. Thanks everyone, I’ll be back. John More

Financial Department Bryan Evensen did an excellent job of helping me fill out the financial forms when I purchased a new 2017 Toyota Sienna. He was very helpful, thoroug Bryan Evensen did an excellent job of helping me fill out the financial forms when I purchased a new 2017 Toyota Sienna. He was very helpful, thorough, and efficient. More

Excellent service and friendly staff We bought out Toyota Highlander from Dillion Trasport. Dillon was very helpful and had a great knowledge of the vehicle we were interested in. He ma We bought out Toyota Highlander from Dillion Trasport. Dillon was very helpful and had a great knowledge of the vehicle we were interested in. He made the buying process easy and stress free. The staff was very service oriented and happy to answer any questions we had. I would buy another car from Auburn Toyota in the future. More

Recall Service Experience We had a recall service done on 01/13/18. We were very happy with how everthing was handled. All of the staff was very accomodating and helpful. We ca We had a recall service done on 01/13/18. We were very happy with how everthing was handled. All of the staff was very accomodating and helpful. We came from out of town and needed to know how long it would take to do the recall work. We were told a half day and they completed the job as promised and also alerted us tha a couple of hoses were might be lose. My wife and I would strongly recommend this dealership. We appreciated the honesty and intergrity. More

Most recent service experience Brought my 2017 Toyota Highlander in for it's 15K service. Made an appointment in advance and was informed that because I had a brake problem, the ser Brought my 2017 Toyota Highlander in for it's 15K service. Made an appointment in advance and was informed that because I had a brake problem, the service would take approx 1-1/2 hours. I elected to wait at the dealership rather than leave the vehicle. I began to be concerned when the time frame was extended but as I went to inquire about my vehicle, Jake McCallum approached me with all the data on the completed service which included replacing the front brakes because of excessive wear. The good news was Toyota covered the cost of the repairs, and that news was worth the wait. In closing, Jake was very professional and through in explaining how I could minimize brake wear in the future, by using 8 gears to partially slow down my vehicle on steep downgrades. Overall it was a good day! More

Great dealership experience I recently purchased a 2017 Toyota Sienna from Auburn Toyota and had an excellent experience. I feel that I purchased this vehicle at a fair price an I recently purchased a 2017 Toyota Sienna from Auburn Toyota and had an excellent experience. I feel that I purchased this vehicle at a fair price and did not experience any pressure throughout the process. My salesman Anthony Murgo was very helpful and has been great with follow-up. I would definitely recommend Auburn Toyota to a friend or family member. Sincerely, Peter L’Hommedieu More

Wayne Craft, a pleasure to work with Purchased a Toyota Pruis Prime from Wayne Craft. Of all the test driving of the vehicle, Wayne was the only one who was knowledgeable about the vehicl Purchased a Toyota Pruis Prime from Wayne Craft. Of all the test driving of the vehicle, Wayne was the only one who was knowledgeable about the vehicle and was able to help me navigate through the different components on the vehicle. The other sales people knew nothing or gave wrong information. Wayne is informed and very helpful. He even stayed late to help us program our phones onto the computer in the vehicle. Thank you, Kristin More

Jake Mccallum was great at getting the job done! Thanks to a great dealership and wonderful service. I will continue to bring it up to them as service is needed. Also I’m so glad I purchased the se Thanks to a great dealership and wonderful service. I will continue to bring it up to them as service is needed. Also I’m so glad I purchased the service package at the time of my purchase of my Sienna. More

Magnuson Toyota is always the best with their services Jake Mccallum got me and out of the service shop in record time again. I trust Jake and this dealership to do the right thing for my Sequoia. I have Jake Mccallum got me and out of the service shop in record time again. I trust Jake and this dealership to do the right thing for my Sequoia. I have 120,000 miles on it with out any significant maintenance issues. I buy my tires from this dealership also which means they rotate the tires at every service at no charge. Maybe that is why my last set of tires went 54,000 and could have gone more! Bottom line all of this and it only cost $40.00 +- a few cents. One other thing that is really nice is they have a complete record of everything ever done to my car. More